Great Lakes Behavioral Research Institute - United States

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Professional experienced in working with human service programs and/or quality improvement programs needed to perform both independently, as well as a member of a team, in conducting quality and outcome analysis to unify and coordinate quality service provisions across program offices within Allegheny County Department of Human Services. Specifically the Analyst is responsible for:
  • Assisting in the development and design of research studies to evaluate human service programs administered by the Department of Human Services. Studies may focus upon particular programs, cross-system service utilization or particular consumer groups or service needs. This work may include data collection, cleaning and analysis; performing literature reviews; finding and obtaining secondary data sources; and gathering input from contracted providers, consumers and DHS staff on appropriate standards by which to measure service delivery.
  • Processing and analyzing data to support the daily operational data needs of the department, such as providing formal and informal responses/reports to regulatory oversight agencies, grant-making organizations and collaborative partners.
  • Conceptualization of data and sharing this knowledge through effective presentation of the data output with team and DHS stakeholders.
  • Utilizing and advising others on the use of quantitative and qualitative statistical methods to analyze DHS data. While the Analyst is not required to be an expert in all statistical tests and methods, he/she is expected to recognize his/her particular expertise in data analysis and to seek other expert opinion whenever appropriate.
  • Writing detailed research reports describing the methodology, findings and recommendations of completed studies.
  • Directing and assisting in the ongoing design, development and enhancement of DHS information systems (for example, KIDS, eCAPS, DHS Data Warehouse, HMIS) As an end-user of these systems, the analyst provides guidance on the optimal data structure and system requirements to ensure that the data stored and retrieved from the system meet the research and operational needs of DHS. May also include working closely with colleagues to try and identify data related problems and solve them.
  • Developing and supporting quality improvement programs for the Department of Human Services (DHS).
  • Assisting in the development and implementation of the DHS Research and Communication Agenda.

Bachelor’s degree in a related field from an accredited college/university, plus 2 years of previous experience working with human services programs and/or quality improvement programs. Applicant should have strong analytic and written communication skills, as well as strong interpersonal skills, excellent organizational skills and experience working with a wide variety of information systems and data files and be proficient in using analytical tools and instruments.