Annuity Remittance Representative II
MetLife - Charlotte, NC

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Job Title:

Annuity Remittance Representative II

Job ID:



North Carolina

Full/Part Time:




Job Location

Charlotte, NC

Job Description

Functional Responsibilities:
  • Receives and processes basic and routine payments from policyholders and applies them to policies, contract and/or benefit plans.
  • Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area and/or payment authorization amount.
  • Reviews billing history and makes determination, within authorized limits and procedures, to credit remittance, apply, suspend or refund payment.
  • Investigates billing history and contract internal administrative units to clarify issues on complex or referred cases and makes appropriate determination.
  • Reconciles daily transactions and reports discrepancies and delinquencies. Researched and resolved billing, collection or payment methodology problems.
  • Receives and responds to telephone and email inquiries from internal and external customers.
  • Performs other duties as required or assigned.
Supervisor Responsibilities:
  • None but may provide guidance to lower level staff members.
Key Competencies:
  • Working knowledge of remittance process and/or financial services products and provisions preferred.
  • HS diploma or equivalent.
  • 2-4 years of business experience with 1-2 years of related work experience.
  • Competencies: keyboarding/data entry skills, basic math and computer skills, communicates effectively, detail oriented, uses sounds business judgment, problem solving skills, time management and organizational skills.

Business Category

Americas Region

Job Category

Financial Services

Salary Grade


Number of Openings


Equal Employment Opportunity

MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply

For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

MetLife - 23 months ago - save job
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