Responsible for full-scope mechanical/electrical repair and maintenance of appliances in customer homes as well in the shop.
Evaluates and diagnoses needed repairs for all appliances to include entire product line.
Selects from inventory appropriate parts necessary for repair of appliance.
Performs any and all service/repairs necessary per prescribed quality standards to bring used appliance to full operating order.
Work as a dedicated team member to ensure fast, flexible and expert service to every customer.
Provide knowledgeable and courteous repair service
Protect the company's assets from internal/external theft
Maintains full records for accurate tracking of units, repairs, and/or parts, etc. for efficient and thorough completion of internal reporting requirements.
Maintains all tools, equipment, etc. provided by company in proper working condition, reports any damages or defects to Manager, and assures proper care and secure storage of all tools and equipment.
Consistently participate in concentrated on-the-job training opportunities to upgrade skills and knowledge base to expand scope of appliance repair capabilities to entire product line.
Mentor other technicians, as applicable
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures regarding driving, accidents and property damage.
Will be subject to random drug tests for safety sensitive positions.
Perform any and all additional duties as assigned.
**The above-listed duties are the main areas of accountability for this position; however, the job is not limited to these areas.
Employees are expected to use good judgment in representing the company and carrying out his/her duties.
KNOWLEDGE AND SKILL REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL SKILLS AND EXPERIENCE
Previous in-home appliance diagnosis and repair experience
Pleasant, polite manner for dealing with co-workers as wells as customers.
Ability to work both independently and as a team member.
EDUCATION AND EXPERIENCE
2 years professional work experience as an in-home appliance repair technician and/or equivalent
Technical School training preferred
High School Diploma or equivalent
Have the ability to read and interpret documents such as schematics, safety rules, operating and maintenance instructions and procedures manual
Have the ability to read and understand, MSDS’s and acquire the information necessary to safely perform the job duties.
Bi-lingual (Spanish) a plus but not required.
Ability to organize and prioritize workload; ability to meet deadlines and follow instructions.
Basic Computer knowledge and skills.
CERTIFICATES, LICENSES AND REGISTRATIONS
Valid Driver’s License and insurable Motor Vehicle Record
EPA Certificate: Type I; Universal CFC Certificate is preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the position requires:
Constant manual dexterity required for operating hand tools and computers.
Must have the ability to grip, lift, stoop, bend, squat, and turn on a consistently repetitive basis.
Must be able to sit, stand and walk constantly during the work day.
Ability to safely lift up to 40 pounds on repetitive basis, and up to 75 pounds on an occasional basis without assistance. Physically able to perform strenuous work under varied circumstances.
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