Application Advisor
2U - Landover, MD

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What We’re Looking for:
The Application Advisor will assist in reviewing applications and notifying prospective students and Admissions Counselors about missing application items. This is a key role in the success of the Admissions teams.

What We Need from You :
Applications pre-complete:
Upon submission, contact applicant to schedule interview if necessary

Review incomplete files based on program guidelines and determine missing/incomplete documents on a continuous basis

Review files with admission managers to establish contact priority

Contact applicant to review and reconfirm educational history, request outstanding application items and confirm recommender contact information. (phone call followed by email as appropriate)

Update Salesforce record with contact, including copy of email and student response if available

Offer to assist in sending emails for missing Letters of Recommendation’s

Follow up with sending institutions to confirm transcript order

Check websites for applicant scores

Applications post-complete:
Notify applicant if updated document is required (e.g., blank documents, non-viewable video interview, degree conferral tracks)

Follow up with enrolled students to obtain updated/missing docs

Conditional admits:
Review conditional admit files immediately after complete date for document follow up

Work with Post Enrollment Services to ensure that conditions are satisfied and reg holds removed

Transcript database:
Update transcript request database as needed

Things That Should Be in Your Background :
2-5 years of customer service experience

Strong attention to detail

Exceptional follow up skills

Ability to meet critical deadlines under pressure

Ability to multitask and work on multiple projects at the same time

About 2U, Inc.

2U partners with top-tier universities to deliver rigorous, selective graduate degree and undergraduate for-credit programs online. Founded in 2008 by John Katzman and a team of education veterans, the company provides universities with the technologies, infrastructural support and capital they need to transform their on-campus programs into high-quality, web-based programs. 2U is one of the highest-funded education technology start-ups in the United States. 2U has partnered with prestigious colleges and research universities to deliver the following groundbreaking online programs:

USC Rossier Online: Master of Arts in Teaching, Master of Arts in Teaching –TESOL and Master of Education in Advanced Instruction from the University of Southern California Rossier School of Education

MSW@USC: Master of Social Work (MSW) from the University of Southern California School of Social Work

Nursing@Georgetown: Master of Science degree in Nursing from Georgetown University School of Nursing & Health Studies

MBA@UNC: Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill Kenan-Flagler Business School

MPA@UNC: Master of Public Administration (MPA) from the University of North Carolina at Chapel Hill School of Government

@WashULaw: Master of Laws (LL.M.) in U.S. Law from Washington University School of Law

MPH@GW: Master of Public Health (MPH) from the George Washington University School of Public Health and Health Services

International Relations Online: Master of Arts in International Relations from American University’s School of International Service

Semester Online: For-credit undergraduate program through a consortium of leading colleges and universities

And if you’re ready to help our team ( www.2U.com/team ) build the next great movement in higher education, consider joining us.

Why It’s Great to Join Our Team

Our Mission – Transforming & disrupting higher education

Our Culture – We are a highly energetic, innovative high growth company. We don’t take ourselves too seriously…we have a no asshole policy. We strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.

Benefits – at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That’s not all! Full-time employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

2U, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.

2U - 21 months ago - save job