Application Analysts/Coordinators have primary responsibility for system build, testing, validation, and ongoing support of assigned applications. Analysts are responsible for obtaining and maintaining in-depth knowledge of the software functionality, and acquiring knowledge of the workflows relevant to assigned applications to be implemented on the system. Jointly with each other and with the clinical department representatives, they participate in future state workflow review and development and build the system to support the new workflow. Analysts work collaboratively with each other in workgroups, and across interdisciplinary workgroups, to accomplish these goals as a team.
Obtain and maintain Epic certification in assigned application module (s).
Communicate project status with each other, with department representatives, and with project leadership; provide formal status report on a periodic basis to leadership staff as requested.
Participate in application design, validation, and advanced design sessions within assigned area.
Participate in other key project activities and meetings as assigned.
Coordinate and facilitate meetings as assigned; record meeting minutes as assigned.
Design and implement future-state clinical workflows by interacting with clinical department representatives to analyze needs and translate these into system design.
Design, build, and validate the application to conform to desired clinical workflows.
Populate master tables and system files in accordance with established guidelines; following standards for naming and numbering conventions and security classifications.
Participate in Epic testing as developed and directed by the Testing Manager; document test results.
Follow established guidelines for system change control.
Track, update, and resolve issues.
Collaborate with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented.
Support end-users onsite during go-live events
Provide on-call support to end-users on a scheduled basis.
Maintain system documentation to enable ongoing support of the system.
Implement approved changes based on customer-designated priorities.
Troubleshoot problems identified by team members and end-users.
Review and test new builds and releases prior to implementation in the production environment.
Identify potential system enhancement needs.
Provide demonstrations of system functionality as necessary.
Bachelor degree or equivalent in the area of practice
Implements, upgrades and supports application systems.
2+ years experience in the area of practice
Experience in system implementation or support preferred
Familiar with clinic processes and their integration with other departments inside and out of the organization such as lab, pharmacy, imaging, and other clinics.
Familiar with physician practices' workflows and patient experiences within the organization.
Adheres to and exhibits our core values:
Profound respect and awe for all of creation, the foundation that shapes spirituality, our relationships with others and our journey to God.
Moral wholeness, soundness, fidelity, trust, truthfulness in all we do.
Solidarity with one another, capacity to enter into another's joy and sorrow.
Preeminent performance, becoming the benchmark, putting forth our personal and professional best.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, visitors, staff and the broader health care community.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CBCHI
St. Joseph Medical Center - 14 months ago