Application Data Support Analyst
JPMorgan Chase - Jersey City, NJ

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130051154

Job Description

JPMorgan Chase & Co

.

(NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

IT Risk & Security Management's (ITRSM) purpose is to ensure the security and resiliency of the Firm’s computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm's risk posture.

The

Business Resiliency Technology

organization delivers technology solutions to support Global Business Resiliency and Crisis Management group.

This group is responsible for the operational support of the Enterprise Notification Tool (ENT). This system is used to electronically communicate with all staff members during emergency events.

We are seeking an operations analyst who will be responsible for the day-to-day maintenance of the application system in operation, including tasks related to identifying and troubleshooting application issues and issue resolution or escalation.

At this level, responsibilities also include root cause analysis, management communication and client relationship management in partnership with infrastructure service support team members.

Additional responsibilities may include (and not limited to):
Participating in the Change Management process - in accordance with Life Cycle methodologies and risk guidelines

Provide clients with hands-on training sessions (Global time zones when required)

Develop written operational procedures and Best Practice guidelines

Perform data quality reviews and develop plans to correct faulty content

Perform Security Administration / provisioning functions

Perform statistical problem ticket trend analysis and implement solutions to reduce future occurrences

Ensure that operational tasks are performed as designed and on schedule

Qualifications

Business or technology related four year degree

1-2 years of technology or relevant work experience

Strong analytical and documentation skills

Strong attention to detail

Strong client focus

Strong presentation and communication skills

Ability to work independently as well as with a team to meet target dates

Experience / basic understanding of relational database technology

Proficient in Microsoft Office tools in particular: Excel, Powerpoint, Visio, MS Word

Familiarity with Microsoft Access and Project

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job

Applications Support

Primary Location

US-NJ-Jersey City-NOC 5 - 575 Washington / 02969

Organization

Central Technology & Ops

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Employee Status

Regular

Travel

No

JPMorgan Chase - 10 months ago - save job - block
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At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...