Technical Support Analyst
Duration: 3-6 month(s)
Responsible for working closely with customers, business analysts, and team members to manage and control the processing of programs and peripheral equipment on distributed computer systems to ensure the highest levels of service and system availability. These solutions must be aligned with business and GBTS strategies and comply with the organization's architectural standards.
Establishes production schedules, ensuring that appropriate jobs, documentation and data files are available.
Assists in job set-up.
Performs problem identification, escalation and resolution.
Communicates status of operations to allow for immediate response to service disruptions.
Assists in coordinating the efforts of supplier teams when needed to develop or sustain the application environment.
Minimum 2 years relevant experience. Bachelor's Degree or equivalent.
Knowledge in multiple technical areas.
Ability to work on most phases of functional requirements.
Excellent written and verbal communication
Customer Service, Phone Skills, Documentation of processes.
95% of the work will be with remote from the customer.
Scheduled shift will require 1 weekend shift. Examples would be 6-15:00 Sunday - Thursday (Fri/Sat off) or 6-15 Tuesday - Saturday (Sun/Mon off).
Scheduled days off could change based on vacations.
Scheduled shift could change due to additional coverage required.
Operational is 24 hours.
Most in the office, but other times as On-Call support via phone or remote access.
Information Technology - 17 months ago