KING COUNTY HOUSING AUTHORITY invites applications for the position of: Help Desk Technician Tukwila,
WA SALARY: $21.23 - $27.60 Hourly
OPENING DATE: 03/06/13
CLOSING DATE: 03/20/13- 04:30 PM
JOB SUMMARY: King County Housing Authority, a high performing nationally recognized leader in affordable housing is currently recruiting for an experienced Help Desk Technician to work in the Information Technology Department located at the Central Office in Tukwila, WA. This is technical work providing computer support to end users on a variety of computer, software, and network issues. Serves as the first point of contact for all computer, printer, telephone, software, and network issues. Handles tier one computer, printer, software, and network issues resolving problems over the telephone when possible.
ACCOUNTABILITIES AND DISTINGUISHING FEATURES OF THE CLASSIFICATION Work is characterized as of a technical nature with a high level of contact with users. Provides tier one support to users. Problems outside of the technician's expertise are reassigned to higher level staff using a help desk tracking system. Incumbent reports to a manager. Work is performed under general supervision and is periodically reviewed by supervisor.
ESSENTIAL FUNCTIONS: This section serves to illustrate the more typical aspects of the work indicative of the classification. The primary functions of the classification are not to be considered a detailed description of every duty of each position allocated to the classification. The responsibilities and essential duties typically performed by positions allocated to this classification on a frequent and recurring basis include:
1.Serves as the first point of contact for issues via telephone, email, or in person; initiates help desk tickets; troubleshoots issues and assists users in resolving computer, printer, telephone, software, and network issues; refers more complex issues to the most appropriate IT staff person; provides status reports to manager and IT director; makes recommendations on use of help desk tracking system.
2. Resolves basic core business software support problems; assists with user navigation through menus and screens, and printer queue setup and configuration; helps users to log back on when account is locked out; answers basic how-to questions; restarts printers.
3. Provides guidance and assistance for the use of Microsoft Office applications; answers how-to questions.
4. Provides general software support; installs updates, and provides support for non-Microsoft applications; installs and configures application for the user; updates software with the newest supplied update. May be called up to assist infrastructure staff with software installations including Microsoft products.
5. Performs backup tape rotation and archival handling; troubleshoots basic hardware malfunctions; un-jams printers, replaces toner cartridges, or troubleshoots error messages on the printer.
6. Maintains consistent and reliable attendance with the ability to arrive to work on time.
QUALIFICATIONS AND COMPETENCIES: The qualifications and competencies required to perform the duties and responsibilities of this classification are: Work requires basic knowledge of information system operating concepts, tools, methods and techniques for troubleshooting and determining the causes of computer hardware and software problems and device errors and failures. Work requires the ability to operate computer and peripheral equipment and Authority-standard software applications; obtain accurate and complete information from users, in person and by telephone, to identify their needs and problems, and recommend responses and solutions; make creative use of standard Authority software applications packages; troubleshoot and diagnose basic hardware and software problems and make minor repairs or fixes; communicate effectively, orally and in writing and instruct others in the use of information processing equipment and procedures; to read and interpret technical manuals/publications; to operate assigned equipment skillfully and in conformance with applicable procedures; to analyze facts and adopt an effective course of action; prepare and maintain records and reports; make sound judgments within established guidelines; establish and maintain effective working relationships with computer system users, section staff, vendors and others encountered in the course of work. A typical way to obtain the qualifications and competencies is:
Work requires a high school diploma or GED and one to two years of experience in helpdesk support, computer operation, maintenance or programming or an equivalent combination of education and experience that provides the necessary competencies. Valid Washington State Driver's License and acceptable driving record at time of appointment and throughout employment are required in this position.
WORK ENVIRONMENT: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in office environments with travel between work sites. Work requires mobility and balance, lifting and carrying of computer equipment and peripherals, kneeling, crouching, crawling, bending and twisting when installing and troubleshooting computer equipment. Uses standard and specialized office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business.
APPLICATIONS MAY BE FILED ONLINE AT: http://www.kcha.org
600 Andover Park West Tukwila, WA 98188 206-574-1100
Position #2013006 HELP DESK TECHNICIAN TR
Source - The News Tribune, Tacoma WA
Please refer to the Job Description to view the requirements for this job
CareerBuilder - 21 months ago