Application Integration - Technical Service Engineer
ARGO Data Resource Corporation - Richardson, TX

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Founded in 1980, ARGO ( is the premier source of technology-based solutions for America’s financial institutions. It’s no surprise that the country’s top financial institutions trust ARGO. For more than 30 years, we’ve revolutionized the banking industry with innovative solutions that process over 65 million transactions each day in more than 50,000 financial centers nationwide. Now, we’re extending our expertise in fuzzy search and analytics to the healthcare industry.

This Software Installation position involves working with ARGO customers and internal ARGO implementation teams consulting and supporting various technical issues, on both an ongoing support basis as well as a project delivery basis. Your role includes technical architecture recommendations to the customer as well asonsite installation and version upgrade assistance. Provide hardware and software architecture recommendations to customers either in written or verbal presentations
 Participate in architecture presentations and discussions with customers
 Provide onsite software (both ARGO and 3rd party) installation and configuration assistance to
customers as well to internal ARGO implementation teams
 Provide onsite assistance during pilot and/or production rollout of ARGO applications
 Provide onsite assistance to customers when performing ARGO version upgrades or other
environmental changes such as datacenter changes
 Provide strong customer service by listening and understanding the customers’ question or problem and addressing it quickly and efficiently
 Diagnose and resolve complex technical issues. Provide onsite and remote assistance in the
research and support of problem situations
 Develop and manage technical documentation outlining process and procedures for both internal
and external implementation projects
 Learn how to install, configure and implement new features of ARGO’s software
 Confer with staff, users, and management to establish requirements for new systems or
 Develop training materials and procedures, and/or train users in the proper use of hardware and
Technical Requirements:
Relational database experience (SQL and/or Oracle)
 Construction of the database and configuration
 Comprehensive knowledge of SQL Statement Syntax
 Designing for Performance (indexing and Data Contention)
 Security
LAN and WAN communication and TCP/IP protocol
 General understanding of firewalls, Network load balancers and router technology
 Understanding of protocol TCP/IP, SAN (MS HIS, MQ) and HTTP
Microsoft Windows operating System technologies
 Security
 File sharing
 Active Directory
 Terminal Services
Installation, Configuration, troubleshooting Skills:
 Ability to learn how to install, configure and implement new ARGO features as new versions are
 Identify and correct or advise, on operational issues in client computer systems.
 Excellent problem solving skills/technique
 Experience reviewing application generated traces and logs to identify root cause.
 Able to promptly answer support related email, phone calls and other electronic communications.
Process Automation, Scripting, and Application Development:
 Fundamental understanding of and C/C# Development
 Strong Batch/Power shell scripting experience
 Fundamental understanding of Install shield package development
Non-technical Skills:
 Must have effective written and verbal business communication skills
 Able to work in high stress, time sensitive situations and environments
 Able to produce and interpret design specifications and technical documentation
 Able to work independently and efficiently to meet deadlines
 Able to work in a team environment
 Bachelor’s degree in Management Information Systems (MIS) Computer Science (CS) and/or
10+ years work experience providing technical support and implementations for large financial
 U.S. Citizen or permanently authorized to work in the United States.
 Availability to travel up to 25-30%