Application Platform Engineer
Layered Technologies - Kansas City, MO

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Job Title:

Application Platform Engineer

Job Category:

Client Services


Operations Center


Kansas City, MO

Position Type:


Reports To:

Manager, Application Platform Services


The Application Platform Engineer (APE) is part of a dedicated team that provides mission critical support to client facing application platforms. The APE will be responsible for the day to day installation / deployment / configuration / testing / maintenance / and troubleshooting of all designated client/3 rd party applications operated from a Layered Tech facility. The APE will provide Tier II/III support for the application platforms while interfacing directly with applicable client development and customer deployment teams. In addition the APE will interface with Layered Tech Service Desk and other operational groups as they provide contracted support for the underlying infrastructure, operating systems, and network and compliance services.

Job Responsibilities
  • Support client applications and tools (e.g. installation, deployment, configuration, testing, maintenance and troubleshooting) via ticket system
  • Support future applications that will be installed as part of the application platform
  • Windows and Linux application configuration support as needed to support applications (this is not full OS administration)
  • Application data gathering
  • Data prepping for loading into client applications, databases, etc.
  • Application testing for new deployments
  • Application health and performance monitoring
  • Application problem isolation and debugging, working with client development team when necessary
  • Application operations documentation creation and ongoing maintenance of that documentation
  • First point of escalation for LT Service Desk personnel for application related issues/tickets
  • Act as liaison between Layered Tech and client dev/support groups as it relates to application issues/maintenance
  • Provide consultation with Layered Tech support groups related to application platform needs
  • This is an on-call position

Job Requirements
  • Must be able to respond to an application crisis on a 24x7 basis when on-call
  • Must be able to perform analysis and identify trends relating to client applications
  • Ensure client application related knowledge base, wiki, docs, etc. are constantly updated with new material as it is learned from the clients
  • Other duties as assigned

Critical Skills
  • Ability to multi-task application related activities
  • Ability to prioritize workload with minimal supervision
  • Hands on experience with Linux operating systems, including but not limited to Red Hat 6
  • Hands on experience with Windows server platforms
  • Excellent verbal, written and analytical skills
  • Strong analytical, diagnostic, problem solving and communication skills
  • Experience with SQL or Cache databases is a plus
  • Basic networking knowledge is a plus
  • Common web server support (IIS, Apache, etc)

Education & Experience
  • IT related degree or 3 years related experience or a combination of both
Current/Active Certification or previous network and systems experience or associated fields

Career Pathing

Cross functional movement into Tier-II specialty roles, Systems Administrators roles or promotion into manager role.

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