Application Processing Director
MAXIMUS - Albany, NY

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Plans, organizes, a nd directs the a ctivities a nd workload of the Family Planning Benefit Program Managers.

Oversees overall FPBP operations a nd processing of presumptive eligibility a nd a pplications in a ccordance with a ll Department a pproved policy a nd procedures, a nd contract performance standards.

Oversees FPBP operations a nd processing of a pplications in a ccordance with federal a nd state privacy a nd security regulations.

Ensures a ll FPBP Managers in the unit have current policy a nd procedure information a nd training on changes based on Department a nd project management directives.

Monitors performance of FPBP related a ctivities to ensure compliance with Department, project, a nd corporate goals a nd performance standards.

Provides ongoing training, support, a nd quality monitoring of FPBP Managers to a chieve efficient a nd effective staff performance.

Coordinates with a ppropriate program integrity, quality a ssurance, a nd training staff on related FPBP a ctivities.

Provides a ppropriate management staff with updates on a ll issues regarding quality, training, policy, procedures, a nd staff issues.

Develops a nd implements corrective a ction plans in collaboration with a ppropriate staff a s necessary to improve operations a ctivities.

Works closely with the leadership team to ensure that the project meets performance standards a nd goals for FPBP a ctivities.

Is responsible for ensuring that a ssigned staff within their scope of responsibility, meet or exceeds production a nd quality standards.

Maintains up-to-date knowledge of contract compliance provisions for the project a nd department a nd meets requirements of the job description.

Stays a breast of policy a nd legislative a nd regulatory changes related to Medicaid a nd New York health insurance coverage programs.

Participates in regular meetings with the Department.

Performs other duties a s a ssigned by management.

Project Overview:
The New York State Department of Health has contracted with MAXIMUS to support the development a nd operations of a centralized statewide Enrollment to process a pplications a nd renewals for a portion of those eligible for New York State’s public health insurance programs. The Enrollment Center a ugments the role of the local Departments of social services by providing a dditional capacity for the processing of enrollment a nd renewals, a mong other responsibilities.

The Ideal Candidate will Possess the Following A dditional Education a nd Experience:

Bachelor's degree or equivalent, preferably in a health, social service, or insurance field

Previous management experience in customer service, preferably in a Call Center, human services, health care or service-related field

Understanding of the needs a nd problems of disadvantaged populations

A bility to interpret a nd follow policy a nd procedure guidelines;

Computer literacy

Strong data entry a nd telephone skills

Excellent organizational, interpersonal, written, a nd verbal communication skills

A bility to perform comfortably in a fast-paced, deadline-oriented work environment

A bility to successfully execute many complex tasks simultaneously

A bility to work a s a team member, a s well a s independently

MAXIMUS (NYSE: MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.

Education Required: Bachelors Degree from a n a ccredited college or university or equivalent experience

Education Preferred: Masters Degree

Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word a nd Excel)

Subject Matter Expertise/Experience Required: Four years of people or project management experience

Subject Matter Expertise/Experience Preferred: Four to eight years of people or project management experience

Personal/Soft Skills: Excellent organizational, interpersonal, verbal, a nd written communication skills, a bility to perform quantitative a nd qualitative a nalyses of existing business processes based on in-depth industry knowledge of organizational a nd or client objectives, a bility to influence senior level leaders regarding matters of significance, a bility to negotiate with internal a nd external customers to gain desired outcome, a bility to work under standards-based performance measures a nd a bility to successfully manage many complex tasks simultaneously.

Duties / Responsibilities:
1. Participates with senior management to establish strategic plans a nd objectives

2. Ensure budgets a nd or schedules meet corporate requirements

3. Develop strategies to facilitate operational efficiencies

4. Establishes operational objectives a nd work plans

5. Reviews objectives to determine success of operations

6. Develop, modify a nd execute policies

7. Oversee a ctivities of multiple sections/departments through subordinates

8. Manage external a nd internal customer relationships

9. Oversee a nd review of department/project initiatives

10. Ensures the confidentiality a nd security of a ll corporate information

11. Performs other duties a s may be a ssigned by management

MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)

Shot a nd Long Term Disability Insurance

Life/ A ccident Insurance

Flexible Spending A ccounts (FSA)

401(k) Retirement Plan with company match

Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance (pet ins., a uto ins., legal plan, long-term care ins, a nd credit union).

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MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and...