Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare.
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.
The Clinical Support Analyst - Role will troubleshoot and resolve issues related to the Physicians Web applications: Paragon Webstation for Physicians, Paragon Computerized Physician Order Entry, Paragon Medication Reconciliation, and Paragon Physician Documentation. Using accomplished soft skills the analyst will provide assistance to the Hospital IT Staff, and Clinical End Users with education, setup, and processes related to the day to day functions and processes of the Physician applications, in such a way as to best meet the customer needs while maintaining a high level of customer satisfaction. Assess any reported scenarios that are outside of training, setup, and education issues to determine if the system is functioning as expected and recreate warranted scenarios and document detailed scenario with full Steps to recreate for hand-off to Quality Assurance for defect review or Development for necessary data corrections.
Responsible for responding to product application support questions from customers regarding the company's software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.
4+ years product applications support experience
Ability to effectively communicate and problem solve, mostly over telephone conversations
Experience with SQL data base Ability to work outside normal business hours on call
Demonstrate success with critical thinking and root cause analysis
Strong troubleshooting skills
Must be collaborative and capable or working in a team environment while maintaining a positive attitude in a high stress environment
Must have knowledge of hospital clinical systems with full understanding of Pharmacy and Order Management applications.
Must possess good troubleshooting and analytical skills.
Detailed knowledge of software support for customer applications.
BS degree or equivalent experience.
General Office Demands
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
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