Application Support Analyst II
Terracon - United States

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General Responsibilities:

Research and resolution of Production support issues, including making code changes and working with application and hardware vendor technical support when needed. Provide maintenance support for the application suite. The position will use solid customer service skills during frequent interactions with functional staff and end users, vendors and will need to know when to escalate issues to management.

Essential Functions and Duties:
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Resolve routine and Critical Production issues
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Monitor Help Desk tickets frequently and respond to users quickly
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Document procedures for resolving issues
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Train Help Desk staff to resolve routine issues
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Recommend and install system changes to prevent/avoid routine issues
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Monitor and/or run key off-hours processes
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Maintain system security (user accounts, responsibilities, passwords, etc.)
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Document the Production processing schedule
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Monitor and troubleshoot Oracle Workflow
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Perform testing as needed
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Perform routine application maintenance as tasked
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Maintains a high and increasing level of proficiency in software and other technologies supported by the IT Department like .NET and Oracle
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Maintain an accurate record of hours spent on Work Orders and projects
Other Duties:
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Perform other related duties to support the needs of the Application Services team and the Information Technology department.
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Ability to work in a team setting environment with other IT professionals and consultants.
Essential Skills/Abilities:
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Possess skills in two or more of the following: o

Microsoft ASP.NET o

Microsoft SharePoint o

Microsoft T-SQL o

Microsoft Visual Studio and Team Foundation Server o

Microsoft Windows Forms o

Microsoft VB.NET o

Oracle Developer Suite (Forms and Reports) o

Oracle E-Business Suite o

Oracle PL/SQL
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Functional knowledge of one or more Oracle E-Business Suite modules
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Ability to work on multiple issues simultaneously and correctly prioritize them
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Knowledge of when to escalate issues to management
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Documentation and organization skills related to problem resolution
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Ability to work independently and solve problems as they arise
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Ability to use the Oracle environment (tables, flexfields, lists of values, programs, concurrent manager, API's, etc.)
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Ability to effectively use vendor’s support sites, Oracle My Support site
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Aptitude for analytical thinking and problem solving
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Willingness to increase existing knowledge and learn new skills
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Skill to clearly communicate detailed information in person and writing
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Knowledge of configurations, different system architectures
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General understanding of computer internal architecture and design as well as peripheral devices
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Applies change control process
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Knowledge of maintenance techniques, text editors, text formatters, compilers, debuggers.
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An understanding of the integration of systems
Education/Experience:
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High school diploma or GED required.
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Six or more years of related experience in application programming, design, testing
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Four year degree in Computer Science or related discipline preferred.
License/Registration:
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Valid driver’s license.

The above description is intended to convey information essential to making fair decisions about the job and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Duties and responsibilities may be changed or assigned as required.

Terracon - 16 months ago - save job - block
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About this company
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Employee-owned Terracon Consultants provides geotechnical, environmental, construction material evaluation, pavement engineering and...