Application Support Analyst IV
Amirit Technologies, Inc. - Bothell, WA

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An Application Support Sr. Analyst in ASM Payments has in-depth experience, knowledge and skills in supporting enterprise financial payment systems running on Oracle Weblogic and Oracle databases on both Windows and Unix platforms. A Sr. Analyst is able to work independently on escalated issues and prioritizes, investigates and resolves them without guidance from others. Frequently a Sr. Analyst will lead teams and projects to resolve complex technical issues. Position Duties and Responsibilities Primary Duties and Responsibilities:
• Proactively suggest ways of improving system stability, availability, performance and reliability
• Able to prioritize and resolve multiple complex and critical issues
• Forecast and plan for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment
• Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain
• Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification
• Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes
• Assess critical path and assist in implementation of any project required by the business
• Available to provide 24 X7 on call support on a rotating basis with other team members
• Lead efforts in complex troubleshooting, recovery and root cause investigation Secondary Duties and Responsibilities:
• Transfer knowledge to other members of your team as well as across to other groups
• Assist in testing of new software as escalated Functional/Technical Skills:
• Proactively review infrastructure changes and assess the risk
• Communicate changes and potential risks
• Conduct self-directed investigations into data irregularities, and proactively identify and resolve potential system problems
• Identify sources and trends of technical problems to prevent future occurrences
• Serve as an escalation point for difficult problems and complex inquiries. Act as a peer group leader to and help train staff
• Resolve day-to-day support issues ensuring effective and timely resolution.
• Resolve conflicts and trace errors
• Take ownership of the issues, through root cause analysis and resolution.
• Develop solid relationships with infrastructure/operational teams and leverage the relationships to improve system stability and availability
• Available to provide 24/7 support as required Experience:
• Experience in supporting financial payment applications
• Experience working with both Unix and Windows using command line tools (3-5 years preferred)
• Experience working with large relational databases running enterprise software systems, including design and support
• Experience working with Oracle building complex SQL queries through multiple interfaces
• Experience working with Weblogic Server in an environment with multiple domains and multiple managed servers for each domain
• Experience working with Java Virtual Machines from a support and troubleshooting perspective
• Strong experience with scripting in a Unix and/or Windows environment (Shell or Perl acceptable, 2-4 years preferred)
• Extensive experience in troubleshooting internal customer related issues and managing customer relationships required (4 to 6 years preferred)
• System Analysis experience in the support/operation of a of large carrier class enterprise middleware system, preferably in a wireless environment
• Experience in testing, quality and change management methodologies
• Previous experience in 24 hrs/day, 7 days/week systems support capacity Education/Vocational Training:
• 4 year degree (in an Information Technology related field preferred) or equivalent work experience