Application Support Analyst IV
Fannie Mae - Herndon, VA

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Fannie Mae exists to expand affordable housing and bring global capital to local communities in order to serve the U.S. housing market. Today, our focus is on preventing foreclosures, making mortgages and rental housing as affordable as possible, and supporting the housing recovery. We are rapidly building and realigning our company to better serve the market as we support the Administration's Homeowner Affordability and Stability Plan.

Join our dedicated, diverse, high-performing workforce and put your unique talents to good use as we work with our partners to advance our nation's housing recovery.

For more information about Fannie Mae and our career opportunities, visit


Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.


Provide production support or technical support to users of a customized or proprietary application. May act as lead.

Allocate work to staff, plan, communicate, evaluate and manage performance by staff. Assess needs for technical development of staff and provide formal or informal training opportunities to staff.

Confer with management of client groups using application(s) supported by group and assess uptime, productive use of application, and needs for further development or enhancements to make application more useful.

Plan and conduct regular or periodic meetings of staff responsible for maintaining applications in production to assess issues or bugs and plan strategy for addressing them.

Plan, contribute to, or conduct projects for testing software enhancement, developing requirements for system enhancement, revision or development of application, or related projects.



Bachelor's Degree or equivalent required


6+ years of related experience


6 + years of experience planning, analyzing, and implementing technical solutions for a variety of robust applications in a production support environment

Experience collaborating with all levels of the organization, in a matrixed environment, acting as the business liaison and first point of contact for production issues

Experience working with compliance and business resiliency, while participating in providing solutions in support of the business objectives

6+ years of hands on experience working with UNIX, SQL, and RDBMS technologies

Experience using BMC Remedy or a similar IT Service Management product

Excellent written and verbal communication skills

Proficiency using the Microsoft Office Suite


As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Fannie Mae is an Equal Opportunity Employer.

Manager Level




Information Management

Primary Location



Enterprise Architecture



Job Type



Day Job

Employee Status


Relocation Available


Experience Level

2-Mid Level (4-7 Years)

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We are looking for employees who are intent on helping us achieve something remarkable. Since 2009, we have made tremendous progress in...