Job Order: J0713-0888 - Permanent Full Time
Title: Application Support Analyst
Category: Information Technology
City: Greenville, South Carolina, United States
Job Description: Application Support Analyst
The Support Analyst is responsible for providing technical support for a major manufacturing client's master application.
The key responsibilities are troubleshooting and monitoring GRA servers.
The help desk is located in Greenville South Carolina USA.
Support hours are 8:00am - 5:00pm, Monday - Friday, EST (US); with the requirement to be on call.
Technical degree of equivalent IS work experience.
Familiar with 3-tier support organization (Level 1, Level 2, Level 3).
Must have the ability to independently monitor Windows servers and troubleshoot issues.
Must be a team player; Will need to work closely with the Front Office team (business and IS) and escalate complex matters.
Basic SQL knowledge.
Basic networking knowledge.
Basic FTP knowledge.
Basic Remote Desktop knowledge.
Basic Windows server knowledge.
Must be able to clearly communicate in the English language.
Prior experience working with Maximo ticketing application.
Prior experience working with BIRT reporting
Tire Retreading experience. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
About CGI Group
CGI doesn't generate make-believe worlds, but rather real-life worldwide IT services. The company is the leading...