Application Support Analyst
Allied World Assurance Company - Boston, MA

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Job Summary:

AWAC Services Company, Inc. is for an Application Support Analyst to provide first line IT and project management support for the Risk Management / Modeling group of a global P&C insurance company. The person in this position will be responsible for the day-to-day IT support of systems, software, databases and application design and will work closely with company IT staff to ensure compliance as it relates to IT infrastructure and requirements.

Job Duties:
  • Provide front line helpdesk response for Risk Management / Modeling Dept
  • Provide project management, business analysis and design for the CAT Risk Dept.
  • SQL database / server maintenance (design, file storage, troubleshoot and upgrade)
  • Web app & Reporting app build/deploy (manage release versions in MS Team foundation)
  • Effectively collaborates with third party developers/vendors to ensure design specs, architecture and development plan is fully documented and vendors are held accountable.
  • Coordinates, manages and completes any third party vendor installations and upgrades
  • Support and troubleshoot all software used by the Risk management / Modeling Dept.
  • Direct developers and internal resources in the creation and testing of applications to support business requirements
  • Deploy and validate to test and production platforms
  • Collaborate with business, technical and validation resources to ensure project delivery and on-going support of applications
  • Assist with the automation of simulation tasks using VBA interface

Position Requirements
  • Strong technical training in computer science (bachelor’s)
  • 3 to 5 years’ experience as SQL DBA (certification preferred)
  • Application development experience (VB, VA, C#, Java etc.)
  • Knowledge of CAT Models (RMS, AIR)
  • Property & Casualty experience (direct / reinsurance)
  • Project management experience
  • Strong organizational skills with attention to detail
  • Able to work under pressure and meet tight deadlines
  • Willing to travel
  • Ability to communicate in both business and technical IT terms
  • Possess a systematic, disciplined and analytical approach to problem solving
  • Result focused and able to work with little supervision

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