Application Support Analyst
Cognizant - West Port, FL

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Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. Cognizant’s single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise, and worldwide resources to working together with customers to make their businesses stronger. As a customer-centric, relationship-driven partner, we are redefining the way companies experience and benefit from global services. Our unique delivery model is infused with a distinct culture of high customer satisfaction. Cognizant delivers a trusted partnership, cost reductions and business results.

We are looking for an Application Support Analyst to work in West Port, CT. The resource will be responsible for high quality IT support services to internal users via incident handling and service requests, assess, communicate, and ensure prioritized handling of all incidents and requests related to the service, analyze/synthesize and communicate overall status of service.
Qualifications:
  • 6+ years of technology service desk experience
  • Prior experience as the key escalation point for critical software related end user issues
  • Excellent verbal and written communication skills
  • Strong capability to think quickly and leverage common sense
  • Strong problem solving skills
  • Understands when to escalate issues
  • Excellent verbal and written communication skills with a wide variety of people
  • Experience in enterprise technology environment
  • Experience in support for Windows environment (desktop and server) and SQL Server

Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500. Cognizant is ranked among the top performing and fastest growing companies in the world. Visit us online at http://www.cognizant.com/ or follow us on Twitter: Cognizant.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.
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Cognizant is an Equal Opportunity Employer M/F/D/V
Qualifications

Engineering / science graduates with 6+ years of experience

About this company
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Cognizant Technology Solutions remains mindful of the state of your technology. Cognizant provides application maintenance services,...