Application Support Analyst
International Securities Exchange Inc. - New York, NY

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The International Securities Exchange (ISE) is currently recruiting a dynamic individual to join our staff as an Application Support Analyst. The qualified individual will be responsible for managing software changes and releases and be responsible for implementation, provide application support functions and configuration management.

Responsibilities to include:

Change management

Schedule and track application changes and release

Risk assessment prior to implementatiom

Document specific procedures for implementation, error checking and fallback

Manage software and configuration changes on Test and Production environments

Implementation management

Make several daily modifications to support customers’ business and technical specifications

Perform technical tests before changes are rolled out

Design implementation strategy

Configuration and implementation management

Deploy software and configuration changes on all Test environments

Perform implementation and integration of application software and hardware configuration changes

Technical testing

Create and execute test plans/scripts/cases based on technical and business requirements for trading applications and market operations support tools

Perform unit, acceptance, performance, capacity, regression and system failover testing on back-end components using manual and automated test procedures

Support scheduled weekend testing of Production level systems and applications

Test OS and layered product upgrades/patches

Application support

Provide application and system support for several internal departments including Market Operations, SQM, Product Management and Technology Member Services

Provide application and environment administration of a complex trading systems

Submit and track issues using Remedy to track and manage defects discovered during testing and application support

Troubleshoot and diagnose systems problems; install and configure fixes for applications running on Linux and Windows platforms

Support team

Troubleshoot trading issues by working with clients, vendors, and internal units including the QA, operations and market control teams

Analyze cause of production problems and develop methods for improvement

Provide Level I and II support for exchange trading platform

Customer service and vendor management

Manage open trading systems issues with customers and vendors

Emergency release handling

Research and selection of products to fulfill project requirements

Required Skills Results Expected:

Execute/ document disaster recovery tests/ results

Execute/ document technical tests cases/ results

Design/ implement automation initiatives

Execute capacity/ performance testing

Execute change procedures

Provide Level I and II technical support for exchange trading platform

Required Experience Experience Required/Results Expected:

Bachelors degree

Scripting experience

Application support

Knowledge of basic network administration

Technical testing

Project management process experience

General understanding of capacity and performance management

Change management and configuration management experience

Technical testing and backend applications

Customer service

International Securities Exchange Inc. - 19 months ago - save job
About this company
The International Securities Exchange (ISE) operates a U.S. options exchange As a member of Eurex Group, ISE is combined with Eurex Exchange...