Responsible for troubleshooting and delivering solutions to end user issues with the Orthofix network and computer applications. As a member of a team, this position will assist in maintaining the corporation’s computer infrastructure including servers, desktops/laptops, mobile technology and network.
DUTIES AND RESPONSIBILITIES (essential functions of position) :
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Diagnose and troubleshoot complex problems on end users’ computer, in applications and the network.
Monitor and make recommendations regarding user training needs.
Monitor and make recommendations regarding network performance.
Provide seamless printing support to the end user.
Coordinate with other Information Technology team members in resolving issues to the customer's satisfaction.
Follow up with customers to ensure all issues have been resolved.
Provide excellent customer service.
Regular attendance required.
ESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS:
Experience with desktop/laptop systems, Microsoft Windows and all types of miscellaneous hardware.
Experience managing MS Office Applications.
Knowledgeable with Servers and Networking, including WiFi.
Ability to handle a high volume of requests, multiple tasks and customers simultaneously.
Must be able to communicate well with end users, through email, phone, and in person.
Take on-call support for after hours and weekends.
Regular Attendance required.
NONESSENTIAL SKILLS, EXPERIENCE AND QUALIFICATIONS (not necessary but preferred):
Experience managing users in a Citrix environment.
Experience with various brand of Tablets and MAC IOS devices.
Experience working in a VM server environment.
Experience supporting and maintaining corporate phone system and/or cell phones (iPhone, Droid ).
Oracle administration experience is a plus.
PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit for extended periods of time; frequently required to stand, walk and use business equipment daily such as a computer, copier, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 35 lbs.
Eyesight and hearing must be correctable to standard level.