I. POSITION DESCRIPTION:
The CTP Application Support Analyst is responsible for the day to day technical support tasks. The support analyst provides end user support and assists in the management of supporting technologies. This is achieved in close conjunction with CTP IT Management and the Global Operations & Support organization.
II. ORGANIZATIONAL RELATIONS:
The CTP Support Team maintains the technology use in the Citco Transparency Reports and the CTP Risk Data Warehouse. We work to keep SLAs with Investors and Investment Managers.
III. PRINCIPAL ACCOUNTABILITIES:
• Provide day to day technical support to the CTP business unit.
• Participate in global and local technical initiatives.
• Monitor alarms raised by local service desk and resolve group tickets and comply with service and quality guidelines when managing incidents.
• Respond to and comply with escalation policies and procedures.
IV. EDUCATION, EXPERIENCE & SKILLS:
• Bachelor’s degree in computing or computing equivalent or technical-related area together with relevant working experience
• Good organizational and communication skills
• Fluent English spoken and written
• Strong sense of responsibility and service-minded attitude
• Able to deal with competing pressures and set priorities accordingly
• Self motivated, innovative and analytical with strong attention to detail and accuracy
• Dynamic personality and enthusiastic
• Pro-active attitude and willingness to put forth suggestions for constructive improvement in provision of service
• 4-6 years of relevant experience, ideally in investment banking, hedge fund services or other major financial institution
V. TECHNICAL REQUIREMENTS:
• Comprehensive working knowledge of Oracle 8i/9i/10g Database
• Working knowledge of SQL
• Working knowledge of Unix shell scripting
VI. WHAT WE OFFER:
We offer a challenging job in a growing international company, an opportunity to expand your business knowledge by working with prestigious clients and complex financial and technological instruments, and a friendly and fast-paced environment. Additionally, Citco is proud to offer our employees competitive compensation, vacation and health insurance benefits.
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