Application Support Analyst
RedBrick Health Corporation - Minneapolis, MN

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Application Support Analyst Apply to this position .

Location: Minneapolis

Department: Operations

Reports to: Application Support Lead

What is RedBrick Health? RedBrick Health is a health technology and services company founded in 2006 and based in Minneapolis. We have over 130 employees.

With half of health care costs driven by behavior, the best way for companies to control costs is to get people invested in their health. Our platform blends personalized financial incentives, a fresh consumer experience and powerful social tools to make getting healthy easier and more rewarding. We combine relentless innovation with deep consumer insight to create sustained engagement.

BrickHeads (that's what we call ourselves) passionately pursue Our Purpose to Help People Be Healthy. We believe the ultimate reward of better health is the ability to live your fullest life. Your health and well-being affect your family, your happiness, your productivity, your confidence, your finances — everything.

Position Summary RedBrick Health is looking for a person to work with our Tier 2 support organization as we enter new market segments with new solutions.

The ideal candidate will have experience doing daily support for enterprise SaaS solutions with a drive to challenge their abilities. New solutions come with new support challenges. You will be plowing new ground.

If you know how to support enterprise SaaS and are looking to cut new paths we want to talk to you.

Essential Job Functions
  • Address incidents, record and communicate solutions submitted and tracked via our internal tracking system
  • Recognize problems and communicate to product management
  • Manage multiple requests with competing priorities
  • Determine if new market segments have new support requirements and work to establish new practices
Essential Job Requirements
  • BA or BS in technology related field or equivalent experience
  • Familiar with ITIL practices
  • Verifiable experience supporting and troubleshooting multi-vendor enterprise SaaS solutions
  • Demonstrate knowledge of workflows, data flows and technologies related to adoption of an enterprise SaaS solution
  • Preference given to candidates with health care experience
  • Comfortable working in a fast-paced, changing environment
  • Creative thinker who can quickly solve problems across a wide variety of business functions
  • Strong interpersonal and organizational skills
  • Outstanding relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients is critical
  • Must have good written and oral communication skills, with the ability to articulate service concepts to a variety of audiences
  • Job requires working on a personal computer for extended periods of time
  • Job requires frequent communication with remote customers and peers via email, IM and phone
  • Job may require some travel to meet with customers
Employee Status: Regular, Exempt, Full-time

Why RedBrick Health? RedBrick Health is the only Minnesota-based company recently honored by SHRM (Society for Human Resource Management) and the Great Places to Work Institute as one of the best 25 Small Companies to Work For in America, 2009 .

We believe a career at RedBrick Health should provide competitive pay and benefits, a collaborative and supportive work environment, plus cutting-edge technology and services — more reasons to love it here.

RedBrick Health Corporation - 17 months ago - save job - block
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