Application Support Analyst
UnitedHealth Group - Waltham, MA

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Position Description:
As a Application Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to external customers which may include users of all types and skill levels. Responsibilities may include email support, phone support, documentation, password reset assistance, as well as more advanced troubleshooting and support. This is a technical and customer service role, dedication to excellent customer service and the ability communicate effectively are key areas of evaluation.

Primary Responsibilities:
Answer and resolve inbound technical calls as part of small team of analysts, professionally and with great attention to each customer.- Troubleshoot applications with the use of a Knowledge Base and follow through with issues until resolved.

Follow all escalation procedures.

Use remote control tool to assist end users when needed.

Provide an accurate record of each call in incident management tracking tool.

Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function.

Act as a technical resource to others to resolve problems, issues, errors or related.

Anticipate customer needs and proactively identifies solutions.

Plan, prioritize, organize and complete work to meet established objectives.

Requirements

Requirements:
1+ years of experience with SQL and/or Oracle

1+ year of experience supporting 1 or more .NET or Java applications

1+ year of technical support experience

Must be able to communicate orally and in writing at a professional level to meet business needs

Must be able to be a part of on-call team rotation - after normal business hours and weekends

High School Diploma/GED required

Assets:
SQL Server experience

ASP and/or ASP.NET experience

Knowledge of HIPAA requirements

Healthcare experience

Any training/teaching experience

What makes your technology career greater with UnitedHealth Group? You'll have the most opportunities to grow and develop. We invest in rich technology resources and talented people to help glean and use intelligence in ways that drive quality and affordability of healthcare for millions of people worldwide. It's your chance to be a transformational force in the industry and within UnitedHealth Group. If you believe there is always a better way, take the next step in exploring your potential with UnitedHealth Group.

OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S., one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

UnitedHealth Group - 17 months ago - save job - block
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