Requisition #: 58243
Job Title: Application Payroll Support Cnsltnt II
Country: United States
Employment Status: Full Time
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Serves as primary support liaison between COS and internal partners and clients, providing application support for all versions of ADP's product offerings. Manages large array of service/product offerings in support of One Stop Shop philosophy. Perform troubleshooting, research and resolution across a wide range of environments. Maintain call/case log information through the ADP CRM system and other ancillary databases as needed. Provides timely feedback to internal functional leaders to improve the client experience. This position may require travel as dictated by management and or client needs.
Provides support and assistance to Payroll Administration teams, ADP clients, Relationship Management, Implementation and Project Services and COS Shared Services groups.
Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of payroll and HR. Must have broad understanding of other service/ product offerings in order to facilitate questions / coordinate resolutions in the areas of Tax, HWSE, COBRA FSA, and TLM in support of One Stop Shop philosophy.
Effectivly utilize tools including; GCM, iRepts, Quickview, SecureMail, PEAK and PMF, DASH, Enterprise, Payforce, Autopay, ReportSmith, the I Product Suite, and Netsecure.
Manage relationships and serve as primary liaison between COS and other ADP support groups. Maintain call/case log information through ADP CRM systems and utilize other databases and resources as needed.
Understands the clients systems and processes and their relationship to ADP's products and services to troubleshoot and solve issues.
Provide product support to clients by participating in conference calls, webinars and other meetings as required
Apply a moderate/thorough understanding of payroll and HR fundamentals, process flow and structure to problem solving and communications
Assist with mentoring of new associate and Level I associates on the team and facilitate booster training
Deliver value added project services to clients such as Deferred Comp, Flexible Benefits, Management Reports and other tasks as requested.
Serves as SME for regional rollouts, changes, compliace issues and global initiatives
Serves as primary escalation point for associateson team; providesbackup and directions in manager's absence.
Performs other related duties as needed.
- This position, if located on the West Coast will have working hours of 9AM PST-6PM PST. If the desired candidate is located on the East Coast that person will be supporting West Coast Clients with working hours of 10 AM EST - 7PM EST.
(Experience, Skills, Academic)
Bachelor's degree in Computer Science preferred. 2-4 years working experience.
Provide Support for product / application issues and assigned ADP software and applications.
Efficiently use and support multiple client-site products and applications.Knowledge of Autolink/Autopay related processes and functionality including Paydata entry, DedCalc, PFT, DBALoad, ADP Print, DPA Printback and Checkmate.
The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths.
Product knowledge including but not limited to: Payforce, Enterprise, TLM, Winflex, Netsecure, Whittney, Health and welfare.
About ADP : We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
All Locations: United States, Virtual
Job Category: Technology
Area of Interest: Applications Programming/Analysis
ADP - 11 months ago
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