Application Support Developer
SIRVA Worldwide, Inc. - Plymouth, MN

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Do you want to use your experience aligning the general business environment with information technology solutions while working for a global, growing company? If so, SIRVA Inc. has an amazing opportunity for you!

SIRVA, Inc. is a leading worldwide provider of relocation and moving solutions. We conduct more than 300,000 relocations every year, transferring corporate and government employees and moving individual consumers. With more than 2,300 employees and an extensive network of agents and other service providers, SIRVA operates in more than 150 countries. SIRVA’s brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Relocation and SIRVA Settlement.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

The Application Support Developer will be responsible for:

Monitoring Support Tickets / Troubleshooting:
Monitors support tickets and troubleshoots application and interface problems
Obtain additional information from user if necessary
Attempt to recreate the problem in a test environment
Communicate back to the user if this is a training issue
Document problem and submit to developer for correction

The Fulfillment of Support Requests:
Make Document Updates
Write Queries

Testing:
Tests hot fixes prior to promotion to the production environment

Ensure Audit Compliance:
Ensures that proper procedures are followed and paperwork is completed for Audit compliance
Assist with promotion of production releases for other applications (like Empower) to ensure separation of duties

Required Skills • STRONG INTERPERSONAL ,VERBAL/WRITTEN COMMUNICATION AND ORGANIZATIONAL SKILLS
• STRONG ANALYTICAL AND PROBLEM SOLVING SKILLS
• THOROUGH, DETAIL ORIENTED
• PROFESSIONAL CUSTOMER SERVICE ORIENTATION
• MUST BE ABLE TO OPERATE INDEPENDENTLY AND AS PART OF A TEAM

Required Experience
  • MINIMUM 3–5 YEARS WORK EXPERIENCE IN HELP DESK, CALL CENTER OR CUSTOMER SERVICE ENVIRONMENTS
  • BUSINESS EXPERIENCE IN RELOCATION INDUSTRY A PLUS
  • TRANSACT-SQL AND STORED PROCEDURES A MUST

SIRVA Worldwide, Inc. - 2 years ago - save job