Application Support Development Manager
ARK Solutions - New York, NY

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Manager role located in Oswego, NY for Applications Support and Development
Manage a team of 6-8 onshore resources for 24/7 application and technical support of MES (Manufacturing Execution System) implementations and other various appl
Provide in-depth subject matter expertise in MES functionality and configuration and Shop Floor Business
Day to day communication and coordination with the customer and a global support team
Assist with and contribute to comprehensive Metrics Tracking (Ticket Details, Service Level Tracking, Resource Utilization, Uptime/Downtime)
Manager with MES and Shop Floor Business Knowledge PL/SQL