Application Support Field Engineer
Altisource - Houston, TX

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Altisource’s Technology division is in the midst of an exciting transformation into a software product company. Our suite of products offered on a SaaS model covers the domains of B2B Order Management & Fulfillment, Payment Reconciliation, Mortgage Solutions and Data & Analytics domains.

We are building top-notch product engineering and support teams to drive the transformation and growth of Altisource. We need high energy, talented technical managers with an entrepreneurial mindset who can deliver excellence.

This is a customer-facing role which requires the engineer to be collocated with the customer and act as the first point of contact during high impact incidents for all ALTISOURCE™ products.

Responsibilities:
To be able to understand and articulate problems faced by the customer to other teams and management clearly

Must be able to analyze business issues and technical problems independently with minimum supervision, and come up with solutions or workarounds.

Strong problem solving skills across web, Java and PROGRESS technology

Good negotiating skills with customer(s) and ability to work under pressure from executives

Contribute as strong hands-on technical member in product support activities

Coordination and working with various internal support teams and infrastructure teams

Ability to work in a global work environment and learn new/associated technologies quickly.

Qualifications:
Customer interaction experience and proven ability in handling crisis situations

Requires 5+ years’ of product / application technical support experience

A graduate degree required. Bachelor degree in Engineering/Computer Science preferable

Working knowledge of IIS, Linux/Solaris environment

Working knowledge of Application/Web Servers

Good understanding of web, Java and PROGRESS technologies with high proficiency in any one

Good understanding of Database technologies specifically SQLServer, Oracle, Sybase, PROGRESS with high level of proficiency in any one

Excellent coordination and corroboration skills. Good in oral & written communication

Exposure to ITIL framework required. ITIL certification preferable

Altisource™ is an Equal Opportunity Employer.

Altisource - 17 months ago - save job - block
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About this company
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Financial firms needing outsourced services can now turn to Altisource. The company, spun off from  Ocwen Financial in 2009, primarily...