Application Support Technician
Epiq Systems, Inc. - New York, NY
About Epiq

Epiq Systems, Inc. (NASDAQ: EPIQ) provides an advanced offering of integrated technology-based products and services for litigation, fiduciary management and claims administration applications. Our clients include corporations, attorneys, trustees and administrative professionals who require sophisticated case administration and document management capabilities, extensive subject matter expertise and a high service capacity when working on complex legal proceedings.

Epiq Systems employs 600 professionals worldwide in 11 locations. Since going public in 1997, we have focused successfully on a long-term strategy of profitable growth and strategic acquisitions. We have an exceptionally strong balance sheet. Forbes Magazine has placed us on its 200 Best Small Companies list and its Midas List of top 25 Technology Companies . We are also on Business 2.0 magazine's list of the 100 Fastest Growing Tech Companies , and on Fortune magazine's Small Business list of top 100 Fastest Growing Small Public Companies . Our eDiscovery Solutions practice is ranked in the Top 5 Electronic Discovery Service Providers for Corporations by the Socha-Gelbmann survey.

Job Description :
Th e Application Support Analyst (Level 1) is an entry level role that works as a member of the Application Support department within Epiq's electronic discovery division - Epiq eDiscovery Solutions. Application Support Analysts provide 1 st , 2 nd and/or 3 rd level support to clients (principally law firms and the in-house legal departments of Fortune 500 corporations) using Epiq's proprietary and other hosted software solutions. Support of applications is also provided internally to Epiq associates from several departments.

Available Shifts are:
3pm to 12am Sunday to Thursday

6am to 3pm Monday to Friday

Job Responsibilities include:
Identify, analyze and resolve technical issues, from external clients and internal associates, involving Epiq’s proprietary and other hosted software applications. Partner with internal associates to assist in problem resolution. Documenting issues and working with other functional groups to develop updated processes. This is a technical, client-facing role that requires superior customer service skills. Job functions also include:

User Management and Security Requests

Provide consultations to our customers to ensure effective use of applications

Provide technical support help to resolve concerns and technical problems reported by our customers and associates

Provide both oral and written status updates to both clients and project managers

Salary and Benefits

Salary is dependent upon experience. Epiq associates enjoy an attractive balance between the entrepreneurial spirit of a mid-size company and a benefit package typically found only in a large company. This includes:

Premium Medical, Dental, Vision, Prescription, Disability and Life Insurance benefits.

Flexible Spending and Dependent Care (Section 125) accounts.

Paid Holidays, Sick Days, Personal Business Days and Vacation.

Employee Assistance Program (EAP)

Epiq Systems, Inc. and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq Systems is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. To request information in an alternative format or to obtain any details related to our Federal Family Leave Act (FMLA), background and/or our pre-employment/post-offer drug testing program or policies, please contact 602.627.7617

Job Requirements :
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Excellent communication skills and capable of professional interaction with both internal staff and customers ·

Strong client focus: Proactive, responsible, and willing to go above and beyond to achieve client satisfaction ·

Strong analytical and problem solving skills with the ability to work in a fast-paced, deadline-driven environment·

Demonstrated ability to work in a team environment

Follow detailed instructions and meet established deadlines

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: · Must be able to sit for extended periods of time, performing work on a computer.

Offer Relocation :

Epiq Systems, Inc. - 18 months ago - save job - block
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