Organization: Application Outsourcing
Job Title: Aplication Technical Support Specialist
Location: Cranston, RI
People within the Client Operations-AO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location.
Our AO resources can expect to:
Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.
Receive ongoing training to build and extend professional, technical and management skills in all areas
Enjoy our comprehensive and generous benefits package
Application Technology Support Specialist
provides support and expertise to the delivery organization. The Application Technology Support Specialist provides the day-to-day support for one or more products or applications that are deployed to the SDO Production environment. The primary responsibility of the Application Technology Support Specialist is to ensure the availability of an application or product for end users.
Provide technical expertise in application support in a specific / single technology area Java based applications, or .NET, or ETL (Microsoft, Sql Server. SSRS and SSIS is an added advantage.)
Responsible for incident analysis and triage
Responsible for incident resolution and problem management
Applies functional knowledge and technical expertise in recommending changes and maintenance of 2 -3 software applications
Onsite would have interaction with 3rd parties and client teams
Each location would work their standard business hours
A minimum of 2 years of technology and application development and service management experience with one the following: Java based applications, or .NET, or ETL
A minimum of 2 years of experience documenting and gathering technical requirements
Domain and technology experience in Banking preferred
Ability to work with team members and interface with user groups of technology support/maintenance queries
Program management and faciliation skills
Experience in the delivery of application development and/or application maintenance
Lend technical assistance in specific single technology area like Microsoft, Sql Server
Professional Skills Requirements
Strong written and communication skills
Understands multi-location delivery experience
Intermediary client-facing and relationship building Skills
Advanced proficiency with all MS Office applications, MS Project and/or Visio
Highly organized with good time management skills
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).**
Accenture is an Equal Opportunity Employer.
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