Applications Analyst
AAI Corporation - Hunt Valley, MD

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Applications Analyst - 213141 Description
      MAJOR RESPONSIBILITIES:
      Assess and identify solutions for advanced customer inquiries
      • Provide consultation and support for Textron owned enterprise applications
      • Ensure compliance and audit regulation adherence
      • Generate ticketing metrics & reporting
      • Design, implement and maintain IT service delivery processes & procedures with a focus on continuous improvement
      • Manage third party IT service provider relationships including:
      • Serve as IT customer service liaison for Textron customers (employees, contractors & vendors)
      • Facilitate service request processing and site visits, including significant EU escalations and VIP issue remediation
      • Perform service delivery operations to include:
      o Ticket administration
      o General IT email correspondence
      o Ticket queue management
      o Service desk support script development and review
      o New hire IT coordination and training
      o Active Directory account management
      o Company-wide IT communications regarding IT activities and maintenance
      Qualifications
      QUALIFICATIONS:
      Bachelor's Degree in Information Systems or equivalent
      • 3+ years of relevant work experience in Information Technology
      • MS Office suite proficiency
      • Customer service experience
      • Excellent interpersonal skills
      • Excellent communication skills (verbal and written) along with proven ability to work collaboratively across the enterprise
      • Self motivated and takes initiative to go beyond the minimum requirements
      • Ability to relate to people at all levels including executive management
      PREFERRED:
      Previous experience working in a helpdesk role
      • Knowledge of IT systems including desktop support, applications, servers, storage, network & telecommunications
      This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)., The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
      Job Field
      : Information Technology
      Primary Location : US-Maryland-Hunt Valley

      Recruiting Company : AAI Corporation
      Schedule : Full-time
      Job Level : Individual Contributor
      Shift : First Shift
      Travel : No
      Job Posting : Feb 11, 2013, 3:02:18 PM

      Textron (and its subsidiaries) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

      Textron - 19 months ago - save job - - block
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      About this company
      35 reviews
      AAI flies high, with or without pilots. AAI makes aerospace and defense systems, including unmanned aerial vehicle (UAV) systems for the US...