Applications Monitoring and Incident Response Professional
CSC 1,765 reviews - Arlington, VA

This job posting is no longer available on CSC. Find similar jobs:CSC jobs

Job Title : Applications Monitoring and Incident Response Professional
Requisition ID : 13004LJ

Job Category : Operations Services

Schedule : Full-time
Remote Work Authorized : No
Relocation Assistance : Not Available
Travel : No
Clearance Level : Secret

Job Posting : Mar 7, 2013, 4:29:59 PM

Essential Job Functions
  • Oversees multiple employees operating within a defined support operations area.
  • Works with clients to develop, implement and review customer relations service improvement programs to enhance delivery of service.
  • Implements core business processes and assists in process improvement initiatives in order to enhance customer service. Recommends changes to policies and establishes procedures that affect immediate policies and procedures.
  • Maintains communications with customer staffs and management to ensure that service is delivered on time and within budget. Interacts with subordinate supervisors, customers and/or functional peer group managers, typically involving matters between functional areas, other company divisions or units, or customers and the company.
  • Leverages business, technical, and interpersonal skills to manage center operations, customers, and operations personnel.
  • Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.
  • Coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance.
  • Provides continuing training and review and/or development of related policies and procedures.

Basic Qualifications
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in computer science, management information systems, or related field preferred
  • Four or more years of information systems experience
  • Experience working with customer technology and support requirements
  • Experience working with the technology industry
Other Qualifications
  • Strong communication skills
  • Strong interpersonal and presentation skills for interacting with team members and clients
  • Good organization skills to balance and prioritize work
  • Good analytical and problem solving skills
  • Human relations skills to select, develop, mentor, discipline and reward employees
  • Good personal computer and business solutions software skills
  • Ability to work independently and as part of a team
  • Ability to create and maintain formal and informal networks
CSC is an Equal Opportunity Employer M/F/D/V

About this company
1,765 reviews
CSC est l’un des leaders mondiaux dans le conseil ainsi que dans la mise en oeuvre, pour les entreprises, de solutions et de services fondés...