Applications Services Specialist
Sidley Austin LLP - Chicago, IL

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Introduction to Sidley: Sidley Austin LLP is one of the worlds largest full-service law firms, practicing in 18 U.S. and international cities and for the second straight year, Sidley Austin LLP was selected as one of Chicagos Top Workplaces and featured on the Chicago Tribunes annual Top 100 Workplaces list.In addition to being a professionally and personally rewarding workplace, we offer a competitive salary along with a comprehensive benefits package. Our benefits include a generous combined leave program, performance and year-end bonuses, medical and dental plans, 401(k) and retirement plans, and a public transportation benefit.Summary: This position is responsible for coordinating and implementing technologies and processes that will support and improve the service delivery of the Applications Services team and the IT organization. This position provides technology and process solutions to support the User Lifecycle Management and other Key Services within the Firms IT organization. This position also assists Remote Access and Messaging Engineers in the planning, support, and maintenance of Key Services in the Global Data Center. Essential Duties and Responsibilities: Identify and implement technical solutions for manual processes.Execute all processes to support User Lifecycle Management and other Key Services to meet business requirements. Maintain documentation of processes, procedures, troubleshooting guides and change management logs.Identify and implement Service Desk and End-user training opportunities.Develop and execute test plans for new and upgraded technology deployments.Document and communicate status to Manager at a detailed level.Monitor and resolve end-user issues for all of the services within the team.Document system uptime and usage metrics for all services within the team.Create ad hoc reporting requests as needed.Provide 24 x 7 on-call support on a rotating basis.Flexible to work afterhours as required.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the Essential Duties') satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties.Education and/or Experience: Required: BA/BS in computer science/related field or equivalent experience.Strong expertise (3+ years) with technical/business analysis.Proven troubleshooting abilities.Strong understanding of user support requirements.Strong planning and analysis skills.Strong documentation skills.Excellent communication and interpersonal skills.Preferred: Experience with the following: Active Directory account creation/modificationExchange Mailbox creation/modificationAll features and functions of OutlookApplication testing methodology and executionCitrix user setup and configurationITIL experience or certificationOther Skills and Abilities: In addition to the above, the following may also be required of the successful candidate: Excellent organizational skillsExcellent attention to detailAbility to multi-task and work in a fast-paced environmentThe use of good judgment and good interpersonal communication skillsWell developed analytical and problem solving skillsWorks harmoniously and effectively with others as part of a teamA self-starter who desires to show ownership and commitment to the jobExercises confidentiality and discretionProofreads accurately

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Sidley Austin aims to be a one-stop shop for large and small businesses, government agencies, and individuals needing legal help. The...