Applications Specialist
Fiserv - Brookfield, WI

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Position Purpose:
Under moderate supervision, assist in providing day-to-day customer contact and seek resolution to customer problems with designated product line(s). Interface with technical and in-house customer service personnel to determine nature of problems and implement remedial procedures for customers.

Essential Job Responsibilities:
  • Exercise judgment within defined standard practice and procedures to analyze, design, program, debug, modify and implement business solutions.
  • Follow established processes and procedures specific to documenting tickets.
  • Recommend changes in support practices, maintenance and standards, and cross-training required to better share support responsibilities across the team and with the solution owners.
  • May provide guidance and training to less experienced support personnel.
  • Attend on-going training sessions to achieve level of technical skill needed to solve more complex problems.
  • Participate in an on call coverage rotation for after hours, weekend, and holiday coverage in a 7/24 operations environment.
  • Participate in night and weekend code releases

REQUIRED QUALIFICATIONS

Education:
Bachelor’s degree in Business, Computer Science, Information Technology or equivalent.

Job Related Experience:
3 years’ experience in a 24x7 on-call support environment

Additional Skills / Knowledge:

  • High organizational skill
  • Ability to handle multi-tasks and meet deadlines
  • Ability to work efficiently and productively without direction or guidance
  • Capable of exercising extreme discretion and independent judgment
  • Ability to handle extremely confidential information in a professional manner
  • Ability to communicate, both verbally and written, with a high level of confidence
  • MS Office skills especially word and excel
  • Able to display high-level technical competency during all phases of solution implementation and in supporting the solution through transitions.
  • Strong written and oral communication skills
  • Able to apply customer service and analytical skills in an IT environment
  • Effective time management skills.
  • Experience with office application tools such as MS Office Suite.
Must be legally eligible to work in the United States. Visa sponsorship will not be provided.

Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

About this company
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Fiserv (NASDAQ: FISV) is a leading global technology provider serving the financial services industry.