Applications Support Engineer
JPMorgan Chase - Jersey City, NJ

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Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

The Distributed Technology Support (DTS) team is the team responsible for providing third level support for several technologies that are used across the company. This includes distributed operating systems, database, and automation tools used to manage these technologies.

The scope of this role is to perform day-to-day support tasks, as well as third level support of several DTS applications (corporate used applications that service the technology organization). This is a demanding role, as the candidate must be capable of leading technical bridges and possess clear, assertive communication skills.

Additional Responsibilities Include:
Work closely and partner with the aligned Applications development team as well as our Service and Delivery team in order to maintain appropriate service levels

Manage incidents

Develop solutions for improvement

Drive root cause analysis for resolving high impact issues

The ideal candidate should have the following skill sets:
Advanced UNIX Skills and Wintel power-user or System Admin skills

Strong scripting skills, and should also have served in a production support capacity

Advanced trouble shooting skills are a must, and knowledge of monitoring and alerting mechanisms are an asset

Familiarity with configuration/ release management and the ability to recommend 'best practices' are also a plus


5 years of UNIX (Solaris), Linux, and Wintel experience.

3-5 years of real life production systems support experience.

3-5 years of Unix Shell Scripts (Bourne shell, Korn shell) or Wintel scripting (VBScript or PowerShell)

3-5 years or ApacheTomcat or IIS administration

Strong Unix Administration Experience

1-3 years SQL, Oracle or MS SQL specific experience a plus

Solid knowledge of technical architecture/infrastructure

Strong troubleshooting skills required

Knowledge of TCP/IP and networks in general beneficial.

Highly motivated, disciplined, self starter with high energy

Takes the initiative and a strong desire to succeed

Goal orientated and thrives under pressure

Proactively and courageously seeks challenges

Excellent communication skills, written, verbal and non-verbal

Strong relationship management & influencing skills (emotional intelligence)

Pragmatic, creative, forward thinker with sound logic and reasoning

Able to work and deliver within a distributed team environment

Flexible, able to pick up new tasks, concepts and tools easily

Requires a logical approach to problem solving and a strong sense of urgency

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.


Infrastructure Service Support

Primary Location

US-NJ-Jersey City-NOC 5 - 575 Washington / 02969





Job Type



Day Job

Employee Status


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