Appointment Scheduler
ORA Orthopedics - Bettendorf, IA

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We currently have a full time position in our Bettendorf clinic for an Appointment Scheduler. The responsibilites of this position are as follows: Receives all incoming calls related to appointment scheduling in a friendly and efficient mannerCommunicates with patients to schedule, cancel or reschedule patient appointments with ORA physiciansTransfers patient calls to the correct person or department as neededVerifies patient demographic information over the phone and updates information as neededReviews and analyzes physician's schedules on a daily basis to ensure optimal patient careManages and coordinates all patient referrals through communication with other medical offices and hospitalsEnsures patients are contacted for appointment reminders through ORA's automated system by entering accurate appointment data Job Qualifications: Knowledge of customer service principals and techniquesKnowledge of medical terminologyKnowledge of personal computer applications and Electronic Medical RecordExcellent interpersonal, oral and written communication skills. Must be able to effectively communicate and interact with patients, families, and staff from diverse backgrounds. Education: High School Diploma or equivalent Experience: One year of appointment scheduling experience in a medical office is preferred

Keywords: Scheduling, Medical Office, Appointment, ORA

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