Appointment Scheduler
ORA Orthopedics - Moline, IL

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We currently have a full time position in our Bettendorf clinic for an Appointment Scheduler. The responsibilites of this position are as follows:
Receives all incoming calls related to appointment scheduling in a friendly and efficient manner
Communicates with patients to schedule, cancel or reschedule patient appointments with ORA physicians
Transfers patient calls to the correct person or department as needed
Verifies patient demographic information over the phone and updates information as needed
Reviews and analyzes physician’s schedules on a daily basis to ensure optimal patient care
Manages and coordinates all patient referrals through communication with other medical offices and hospitals
Ensures patients are contacted for appointment reminders through ORA’s automated system by entering accurate appointment data

Job Qualifications:
Knowledge of customer service principals and techniques
Knowledge of medical terminology
Knowledge of personal computer applications and Electronic Medical Record
Excellent interpersonal, oral and written communication skills. Must be able to effectively communicate and interact with patients, families, and staff from diverse backgrounds.

Education:
High School Diploma or equivalent

Experience:
One year of appointment scheduling experience in a medical office is preferred

Keywords: Scheduling, Medical Office, Appointment, ORA

ORA Orthopedics - 4 months ago - save job
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