Area Human Resources Manager
Carlson Rezidor Hotel Group - Seattle, WA

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Participates in the implementation of business strategies for the hotel which are aligned with Radisson and Country Inns & Suites brands overall mission, vision values and strategies
  • Implements human resource strategies that support achievement of the hotel’s goals

  • Supports on-going compliance training and service brand behavior by working with managers to develop and implement fresh approaches

  • Effectively develop and manage the Human Resource department budget

Creates a work environment aligned with brand’s culture
  • Manages the hotel’s recruitment process

  • Conducts employee orientation, management and line employee training

  • Coaches managers on effective ways to motivate employees, communicate performance expectations, manage employee performance and recognize exemplary service

  • Counsels managers and employees on effective ways to address and resolve employment related issues

  • Works with managers to develop their leadership skills through one-on-one coaching and formal training courses

  • Encourages recognition of employee’s contribution by creating and implementing a hotel-wide recognition programs

Oversees administration of human resources and benefits issues and ensures adherence to employment related laws
  • Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.

  • Oversees all union issues and participates in the negotiation of contracts as appropriate or works with management on union avoidance

  • Maintains all employment records in accordance with the law

  • Ensures Payroll and Benefits have required information for accurate and timely processing of employee information, as needed participate in local market research of benefits as appropriate

  • Partner with corporate HR and legal to coordinate the hotel’s response to legal claims regarding the employment relationships

  • Create, communicate and enforce employee related policies and ensure that employees adhere to employment rules and regulations

Create a safe environment for guests, employees and community by creating, communicating and enforcing safety, loss prevention, and business resiliency standards.Develops and implements strategies and practices which support employee engagement
  • Take an active role in talent management by recruiting and developing talent necessary to achieve individual/hotel/brand goals and assisting management in selecting qualified candidates

  • Communicates performance expectations and provides employees with on-going feedback

  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

  • Encourage employee professional development by exploring new roles in the hotel, and leading the talent management review

  • Drives employee engagement through the creation, implementation and follow-up of departmental action plans

Creates 100% guest satisfaction by providing the Radisson and Country Inns & Suites brand experiences through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! and Be Our Guest service and teamwork
  • Communicates and reinforces the vision for Yes I Can! and Be Our Guest service to employees

  • Ensures that employees provide Yes I Can! and Be Our Guest genuine hospitality and teamwork on an ongoing basis

  • Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

  • Provides employees with the tools, training and environment they need to deliver each brand's service and teamwork

  • Minimum of 3-5 years of progressive human resources management experience

  • Minimum of two years experience at a full-service brand property at a human resource manager level

  • PHR or SPHR preferred

  • Bachelors degree preferred

  • Prior work experience in a union environment including negotiation and local and regional rules

  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork

  • Able to resolve conflicts with supervisors and employees

PHYSICAL DEMANDS
Sitting for extended period of time
No heavy lifting expected, exertion of up to 10 pounds of force occasionally may be required
Good manual dexterity for the use of common office equipment

Carlson Rezidor Hotel Group - 20 months ago - save job - copy to clipboard
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