Responsible for managing the investigative process from detecting the existence of internal fraud through exception reporting, store research, networking, general loss interviews and response to COBC hot lines to the determination of a conclusive end result. During the investigative process determines store control failures, preventative opportunities and associate involvement. Partners on employment status and appropriateness of prosecution of associates including management members. All conclusions are based upon associate interviews and/or factual findings derived from various company and vendor resources. Supports company's shortage reduction efforts by incorporating investigative focus of the Department's Target Store Program including conducting surveillances and analyzing inventory results to determine investigative priorities.
Through consistent use become an expert on exception reporting system and other computer based reporting systems.
Initiates reporting cross-divisionally for locations deemed high shortage and high risk.
Conducts analysis on reporting seeking primarily fraudulent internal activity, with a secondary focus on fraudulent external activity.
Determines existence of fraud or the potential existence.
Determines investigative course of action including possible delegation, investigative priority, cost analysis of potential travel and need to analyze additional investigative resources either company or vendor related.
Conducts multiple interviews daily in an effort to substantiate investigative findings and determines course of action when company policy is violated or when theft crimes have been committed. Action may include partnering on the employment status of associates including management members and appropriateness of prosecution based on evidentiary findings.
Creates partnerships with the local Law Enforcement insuring comprehension and compliance to local laws and evidentiary protocol.
Attends court when required and represents the company in all proceedings.
Integrates investigative focus of the Department's Target Store Program including conducting surveillance's when required and analyzing inventory results for determining investigative priority.
Documents all investigative findings according to department and legal standards.
Creates a weekly schedule that is flexible.
Identifies and communicates theft and store control failure trends and when appropriate facilitates a corrective course of action to resolve issues.
Educates field management by communicating unique investigative findings, theft and store control failure trends through participation in meetings and conference calls.
Trains field management on detecting and preventing internal theft by leveraging existing training opportunities.
Helps to build department bench strength of field Loss Prevention Management by mentoring, interview participation, investigative participation and providing trend report training.
Excellent written and verbal skills.
Excellent analytical and problem solving skills.
Excellent fraud detection abilities through report analysis.
Excellent interpersonal, communication, delegation and follow-up skills.
Excellent time management skills.
Superior leadership skills.
Experienced in the use of covert CCTV.
Strong computer skills required with proficiencies in Excel, Word and PowerPoint.
Ability to build teams and partnerships.
Ability to follow all policies and procedures.
Ability to appropriately deal with employees and customers.
Ability to travel when needed.
Ability to determine course of action when theft crimes have been committed.
Ability to create partnerships with the local Law Enforcement.
Familiar with criminal and civil law and courtroom protocol.
Familiar with surveillance tactics.
High School diploma or equivalent.
2 - 3 years or retail Loss Prevention experience.
A minimum of 1 year of supervisory experience preferred.
State certification required, where applicable.
Must be able to stand/walk sales floor for 8 hours at a time.
Must be able to lift and carry 20 lbs.
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