Interactions is a uniquely focused company with proven expertise in providing customized in-store events for our clients. Since our inception in 1988, we have been influencing consumer buying decisions by building awareness and trust for a variety of products. Our mission is to provide high quality product events and marketing services to our vendors, with the intent of improving sales through product promotions in a friendly, professional style. Our intention is to create lasting consumer awareness that will increase sales not just during the event but for months to follow.
SUMMARY OF POSITION
Oversee several multi-unit stores to provide operational direction and support to staff ensuring successful management of stores and high-quality events; collaborate with staff to preserve partnership; hire, provide disciplinary action, schedule, coach, conduct performance appraisals, on-boarding and training of staff to effectively succeed in providing sales advice to retail customers.
ROLES AND RESPONSIBILITIES
Direct all activities engaged in successful events, promotion and sales of vendor products consistent with established goals, objectives and policies. Drive sales by conducting store visits to ensure high-quality events and staff are well-prepared for events. Champion the communication process with retail store management, District Managers, Schedulers, Vendors, Buyers and/or Sales Advisors, building solid relationships to increase visibility, credibility and success. Recruit, hire and staff at level required; ensure accurate completion of new hire paperwork, performance appraisals, status changes and payroll administration. Counsel, coach, mentor and discipline staff as appropriate by following established human resources standards, policies and programs. Collaborate with retail account Management to build relationships and identify opportunities; communicate success, ensure successful communication regarding inventory to necessary parties and identify and resolve issues such as opportunities for product “lift’. Interact with Senior Retail Management and Daymon Interactions Management to identify, communicate and resolve operational issues and problems, including current and future operational initiatives. Partner and interface with other Area Managers and District Manager in order to share ideas and formulate strategies for current and future operations; identify, communicate, and resolve field operational issues. Work with Corporate and local Human Resources Management to ensure legal compliance of the day-to-day human resources administration including Performance Management, Organizational Development, Employment and regulatory compliance issues, Training and Development, Policy adherence, Employee Relations, Company employee communications, Record Maintenance and Employee Safety, Welfare, Wellness and Health issues. Participate in safety training and actively comply with safety policies and practices; ensure staff adheres to dress code and grooming standards and Food Safety guidelines as well as record keeping and overall execution of the stores by performing required audits. Perform other related duties as assigned.
SKILLS AND QUALIFICATIONS
Work Experience/Education: Four (4) years of relevant experience working in the retail or restaurant industry, including at a minimum one (1) year of managing a large part-time staff of 50 or more employees; High School Diploma or GED, required; Bachelor of Science in Business, Management, Marketing or related discipline, a plus; Leadership skills: ability to lead with integrity, honesty and trust; ability to deliver reliable, unique and leading edge solutions that exceed expectations; ability to act with energy, passion and responsibility; ability to collaborate to leverage and align all elements of the organization; ability to inspire every employee to reach his or her full potential and achieve excellence; Intrapersonal/Interpersonal skills: ability to intuitively understand the needs of consumers and shoppers, and translate insights into action with cross-functional team partners; solid networking skills; ability to interact with Area Managers, employees, vendors and customers; Communication skills: ability to receive messages by telephone, in person, electronically and in writing; ask questions and rephrase statements to clarify meaning; ability to read and comprehend complex instructions; communicate across organizational levels; ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; ability to write routine reports and correspondence; ability to speak effectively before customers or employees; ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities; Judgment & Analytical skills: Ability to make sound business decisions impacting the operations and financials of the business; ability to deal with problems involving several concrete variables in standardized situations; ability to review and compare data to identify inconsistencies and determine priorities; Math skills: ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent; ability to create and use sophisticated financial modeling; Computer skills: exposure to a networked environment using a Windows and/or Windows like interface, advanced use of Microsoft office suite such as Outlook, Word, Excel, Power Point and Access; ability to use Enterprise-wide information systems; Time Management & Organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person’s contributions; ability to work independently being proactive to resolve work issues or notify supervisor of resources needed; ability to coordinate with other employees and as part of a team.
Frequently: stand, walk, use hands and/or legs for repetitive motion, simple grasping and firm grasping; bend, stoop, reach, kneel, twist, grasp, push and pull (cart/products); Occasionally: lift and or carry up to 50 pounds. Occasionally: travel to other store sites a minimum of 75% of the time.
Continuously: (100% of shift): read and comprehend information, listen, speak, engage and communicate with retail account management, customers, vendors and other Area Managers and District Managers; Continuously: maintain cohesive and harmonious relationships with supervisors, employees, customers and staff across functional areas. Continuously: adjust priorities and manage time wisely in a fast-paced environment.
Primarily in a store which may require working with extreme temperatures of hot and/or cold; Adhere to dress code, including full length slacks and closed toe shoes such as sports athletic shoes or comfortable shoes of choice
Food Handler Certificate (where applicable by state or county laws)
Successful completion of a criminal background check, reference verifications are conditions of employment for this position, where applicable.
Monster - 17 months ago