Asian Guest Service Agent
Fairmont Hotels & Resorts - Fairmont, WV

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Primary Location

:

United States-Kohala Coast-The Fairmont Orchid

Employee Status

:

Regular

Asian Guest Service Agent

First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Hotel Overview:
The Fairmont Orchid Hawai'i is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children’s program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.

Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Preparing for the pre-arrival of the Japanese guests, assisting in their arrival experience

Works as concierge and liaison with the Far East wholesale and transient markets, it's guests, clients, groups and VIP's

Working as a team with other departments. The AGS team is wholly responsible for ensuring that all of the offerings we have in English can be communicated to this critical market segment in a way that they will understand

Qualifications:
Previous Guest service experience preferred

Seeking candidate with High School Degree

Some experience required

Must be able to speak, read, and write in English and Japanese

Must have intermediate math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume

Must have basic computer skills

Must have intermediate problem solving skills including the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Must be able to solve simple problems

Must have excellent Guest Service skills

Must be able to multi task Will frequently use hotel property management system, experience with such programs is preferred

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Candidates must be authorized to work in the United States.

APPLY TODAY:
Whether you’re launching your career or seeking meaningful employment, we invite you to visit

http://www.fairmontcareers.com/

to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

The Fairmont Orchid Hawai'i is an Equal Opportunity Employer and a Drug Free Workplace.

Job Level

:

Colleague

Schedule

:

Full-time

Shift

:

Rotating / Shift Work

Travel

:

No

Closing Date

:

04.May.2013, 4:59:59 AM

Job Number:
ORC00388

Fairmont Hotels & Resorts - 18 months ago - save job - block
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Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...