United States-Kohala Coast-The Fairmont Orchid
Asian Guest Service Agent
First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
The Fairmont Orchid Hawai'i is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children’s program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
Preparing for the pre-arrival of the Japanese guests, assisting in their arrival experience
Works as concierge and liaison with the Far East wholesale and transient markets, it's guests, clients, groups and VIP's
Working as a team with other departments. The AGS team is wholly responsible for ensuring that all of the offerings we have in English can be communicated to this critical market segment in a way that they will understand
Previous Guest service experience preferred
Seeking candidate with High School Degree
Some experience required
Must be able to speak, read, and write in English and Japanese
Must have intermediate math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Must have basic computer skills
Must have intermediate problem solving skills including the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Must be able to solve simple problems
Must have excellent Guest Service skills
Must be able to multi task Will frequently use hotel property management system, experience with such programs is preferred
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Candidates must be authorized to work in the United States.
Whether you’re launching your career or seeking meaningful employment, we invite you to visit
to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
The Fairmont Orchid Hawai'i is an Equal Opportunity Employer and a Drug Free Workplace.
Rotating / Shift Work
04.May.2013, 4:59:59 AM
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...