Asset Services Associate
Transamerica US 16 reviews - Saint Petersburg, FL

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Description and Qualifications

Company Information

The Transamerica companies offer a wide array of innovative financial services and products with a common purpose: to help individuals, families, and businesses build, protect and preserve their hard-earned assets. With more than a century of experience, we have built a solid reputation on solid management, sound decisions and consumer confidence. Transamerica is a part of AEGON, an international life insurance, pension, and asset management company based in The Hague, the Netherlands. AEGON has businesses in over twenty markets in the Americas, Europe and Asia, AEGON companies employ approximately 26,500 people and have some 40 million customers across the globe. For more information, visit


Divisional Information

Transamerica Life Protection (LP) division provides operations, information technology, legal, marketing, and finance support to internal agents and independent producers who market the companies life insurance, health insurance, long-term care insurance, marketing services, and investment products. We are committed to enhancing financial results through creativity, innovation, risk management, and service while treating our policyholders, employees, and other customers with integrity and respect. We offer competitive compensation, a comprehensive benefits program, and the opportunity for professional growth and advancement.

Primary Purpose:
This job exists to serve as a processor of incoming and outgoing Pershing, ACAT, Non-ACAT, Direct Rollovers, DRS, CIT and Mutual Fund transfers for TFA, processing Rep/Dealer changes

and Termed Reps. The primary objective should be same-day processing, accurate and thorough follow up on the above functions, to prevent back-logs, ensure minimal delays/risk/losses to TFA, and ensure Reps are apprised immediately.

Primary Responsibilities:
Process Incoming Pershing ACAT Transfer Forms –

Completes timely, accurate, same day processing of Pershing ACAT transfer forms.

Obtains missing documentation or clarification on questionable documents from Registered Representatives.

Enters ACAT, CIT, DRS, Non-ACAT, Direct Rollover and Mutual Fund transfer requests into Pershing's NetEx360.

Faxes or mails respective transfers to Pershing same day as entering.

Daily AWD follow up to ensure all original transfer paperwork is received from New Business.

Completes timely follow up and daily monitoring of each transfer process using AWD and Pershing system to ensure quick resolution and/or completion.

Provides immediate updates to reps and/or their assistant on open/pending inquiries.

Prevents and/or resolves any problems/delays that occur during any transfer process.

Maintains frequent contact with the Clearing Company to expedite the ACATS process.

Maintains thorough knowledge of Pershing’s NetEx360 system as well as current ACAT rules and procedures, which interface with contra-broker/dealers and mutual fund companies.

Maintains thorough knowledge of all registration types and required documents.

Identifies proprietary funds that can not be held in brokerage accounts.

Identifies B Share Mutual Funds, and complies with guidelines of B Shares pertaining to Managed Accounts.

Completes accurate and detailed notes in AWD.

Process Outgoing Transfer forms –

Completes timely, accurate, same day processing and daily follow up of outgoing transfers.

Identifies those that require liquidation and forward to trading.

Provides daily follow up on all transfers to ensure transfers are processed in a timely manner.

Provides daily updates to Reps and/or their assistant on open/pending inquiries.

Notifies Rep immediately if transfer is rejected for any reason.

Completes accurate and detailed notes in AWD.

Process Rep Changes –

Completes accurate, same day processing of Rep changes.

Ensures all required information (registration, signatures, Rep/branch numbers, and compliance forms) is received prior to mailing or faxing to vendor.

Notifies Rep within 24 to 48 hours (from receipt of request) for any form deficiency or other request.

Follows up to ensure change completion via Albridge, Vision, Birt, Advisor Central or calling vendor.

Completes accurate and detailed notes in AWD.

Termed Reps –

Completes timely, accurate processing of termed Reps.

Completes immediate change of Rep for Pershing accounts on Caesar and PONA to the OSJ.

Completes immediate change of Rep for split business, removing terminated Rep on those accounts.

Contacts OSJ to find out who the direct business accounts should be reassigned to.

Follows up on letters to ensure they are completed.

Completes accurate and detailed notes in AWD.

Maintains QC productivity and accuracy standards established by Management.

Assists with training of new employees.

Assigned workload is the primary responsibility of the each transfer employee and all measures should be taken to prevent back-log, including overtime when necessary.

Upon completion of process queue assists other co-workers as needed.

Other duties as assigned.

Occasional overtime may be required.

Required Qualifications:
Excellent interpersonal, written and verbal communication, telephone and customer service skills.

Excellent analytical skills.

Strong attention to detail.

Ability to prioritize multiple responsibilities.

Basic math skills.

MicroSoft Office Applications (Word, Excel, Outlook).

Above average typing and 10 key skills.

Preferred Qualifications:
Previous Broker Dealer or financial services industry work experience.

Two year college degree or equivalent work experience.

Thorough knowledge of Regulatory (FINRA) and ISI policies and procedures, as they relate to ACATS and other performed processes.

Thorough knowledge of current ACAT and Non-ACAT procedures.

Knowledge of AWD (imaging system), Pershing, CAESAR, BIRT, Albridge, VISION, Advisor Central.

Familiarity with TFA's website, including, but not limited to: On-line forms, Operations and Compliance Bulletins

Pay, Benefits, and Work Schedule

FLSA Status: Non-Exempt

Benefit eligible employees qualify for the AEGON USA, Inc. benefit package, which is a comprehensive package including optional Health, Dental, Vision, Flexible Spending Accounts, 401k, and more Additional details may be provided upon selection for interview.

Transamerica’s pay ranges are competitive and are based on the external labor market. An annual bonus opportunity may be available to regular employees.

Note: Job offer amounts are commensurate with applicant qualifications, level of experience and other compensable factors and are determined by hiring supervisors/managers.

How to Apply

To apply for this position, please follow the online application process. Be sure to fully complete the form and include your resume. If you experience technical problems during the application process, please email



All Transamerica companies are equal opportunity employers and do not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws. This policy extends to recruiting and hiring, working conditions, training programs, promotions and transfers, use of Company facilities, and all other terms, conditions and privileges of employment.


Investments/Asset Management

Primary Location

US-FL-St. Petersburg


Transamerica US



About this company
16 reviews