MAINTAIN DATA BASE- Becomes efficient in the use of the telephone and SalesLogix.
PROFICIENCY- Understands the components of SalesLogix and develops good data for the Account Executives. Understands and is competent in the use of Excel, Microsoft Word and Powerpoint.
PHONE ACTIVITY - Uses a Customer-Focused phone approach with prospects in the database and sets appointments. Works with the scripts provided and improves them where necessary. Meets or exceeds minimum phone activity requirements.
POSITIVE ATTITUDE - Makes a positive impact in all actions and activities.
ENTHUSIASM - Displays enthusiasm and treats others with respect.
APPEARANCE - Displays professionalism in appearance and mannerisms at all times.
SALES KNOWLEDGE -Shows willingness to improve knowledge of the industry, products and services provided by Arrow.
SALES AND SERVICE TECHNIQUES.
PLANNING - Manages time effectively to accomplish job requirements.
PROSPECT DATA FILE - Maintains the accuracy of the prospect data file for all territories on an ongoing basis. Inputs field data from the Account Executives to update the database.
PROSPECT IDENTITY - Identifies prospects in the region utilizing existing prospect data in SalesLogix, Resource Directories and personal prospecting as well.
ORGANIZATION - Organizes activities to maximize the time spent on the phone with other responsibilities.
STRATEGY - learns the importance of accurate reporting and works with the Regional Sales Manager on the proper methods and development of :
Developmental Action Plans
Corporate Marketing Plan and Goals
COMPETITOR KNOWLEDGE - Monitors and anticipates competitor activity in the region.
Provides prompt feedback to manager
Insures competitive profiles are current and considered in sales strategies.
SELF-IMPROVEMENT- Passionately works on self-improvement and learning.
PERFORMANCE - Analyzes personal performance and learns from mistakes.
DEVELOPMENT - Reacts positively to evaluations, appraisals, and feedback and works to improve development objectives.
TECHNIQUES - Stays current on sales techniques used by professional sales people. Reads and studies available literature about professional selling.
FIELD WORK - Work in other areas and departments to gain experience. Assist Account Executives in doing C.N.A.'s, Presentations, Measuring, preparing proposals and writing orders.
LISTENING - Shows genuine interest in what others are saying and asks for clarification if unsure. Learns proactive listening skills.
ORAL COMMUNICATION - Effective expression in individual or group situations (includes gestures and non-verbal communication). Learns to present Arrow's products, programs and services professionally to potential customers.
WRITTEN COMMUNICATION - Displays ability to prepare written correspondence and proposals professionally and meets deadlines as required.
SINCERITY - communicates with openness and candor.
INTERPERSONAL / SALES TRAITS
SENSITIVITY - Act with consideration of the feelings needs of others
TENACITY - Stays with a sales plan until the objective is achieved or is no longer reasonably obtainable.
PERSUASIVENESS -Enhances and embraces new ideas, plans, activities, and recommendations of others.
IMPACT - Creates a good first impression, commands attention and respect, and show an air of confidence.
ENTHUSIASM - Displays genuine interest, excitement and eagerness toward job, company and prospects.
BEHAVIORAL FLEXIBILITY -modifies behavior to reach a goal. Demonstrates versatility.
ADAPTABILITY - Effective in various environments and situations and with various personality styles.
RESILIENCE - Handles disappointment and rejection while staying effective.
INITIATIVE - Is a self-starter. Takes action to achieve goals beyond what is necessarily called for.
EMPATHY - Takes a sincere interest in what the prospect really needs to improve his business.
ACCOUNTABILITY - takes ownership of his actions.
SELF-RELIANCE - Works well in competitive sales situations with little supervision.
CHARACTER - Operates within the character of our company (philosophy, integrity, policies and procedures).
ENTHUSIASTIC - Motivated by selling (interested, enthusiastic, and committed to the sales function).
PROFESSIONAL - Competent and consistent Assistant Account Executive; good at the job and knows why.
RELOCATABLE-Must be willing to relocate for the next available Account Executive position.
COMPATIBLE WITH ARROW CORE VALUES
INTEGRITY - Maintains social, ethical, and organizational norms of Arrow.
WORK ETHIC - Consistently makes the kind of effort necessary to accomplish sales goals.
Disclaimer Statement: This job description is not intended, nor should it be construed to be an exhaustive list
of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description
of the principal requirements common to positions of this type.