Assistant Banking Center Manager at Memorial City-1202932
Assistant Banking Center Manager
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Assistant Banking Center Manager is responsible for contributing to the overall success of a Retail Banking Center by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels and 4) executing operational management objectives.
Successful incumbents drive for results, are interpersonal savvy, have presentation skills, process management, focus on the customer, have high decision quality, direct others, motivate others
Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions.
This Assistant Banking Center Manager (ABCM I) position is located at 840 Gessner Road, Suite 100, Houston, TX 77024 and reports to the Banking Center Manager.
1. Sales Leadership
a. Assist the Retail Banking Center Manager in providing direction and leadership to banking center employees with emphasis on achieving sales goals, remarkable customer service and team work. Assist Retail Banking Center Manager with coordinating sales strategies and sales meetings.
b. Utilizing retail and business products and services knowledge; sell loans and deposit products to consumer and small business customers and prospects.
c. Generate, maintain and service relationships with consumer and small business customers and prospects.
d. Coach and model behaviors concerning sales and service non-negotiables. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience.
e. Meet or exceed individual sales and referral goals. Develop, maintain and grow individual client base and portfolio.
f. Act as the primary contact for entire Banking Center staff in the absence of the Retail Banking Center Manager including but not limited to day to day operations, problem resolution, customer service and sales.
2. Talent Leadership
a. Assist Manager in the development of a high-performing team. Assist with the management of the Human Resources processes for team, including selection, training, disciplinary actions, performance appraisals, individual development, career development, retention and timecard management.
b. Assist Retail Banking Center Manager in maintaining HR records and administering disciplinary action for non-exempt employees.
a. Ensure compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Ensure compliance and completion of necessary compliance related training.
b. Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
a. All other duties as assigned.
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Travel is not required of this position.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth & Institutional Management. Comerica's more than 9,200 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
- Bachelor’s Degree from an accredited university OR 4 years of Financial Services experience
- 1 year of management experience OR 2 years of Retail Personal Banking OR Completion of the Retail Bank Management Training Program
- 6 months of business development experience in Retail or Financial sales
- 1 year of experience MS Word and MS Excel
Upon offer, Comerica conducts a comprehensive background check and a drug test, additionally a favorable background check screening, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica is proud to be an Equal Opportunity Employer, committed to workplace diversity.
Primary Location : US-TX-Houston
Job: Banking Center Management/Teller
Shift: Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 7:15 a.m. - 6:15 p.m. Monday - Friday
8:45 a.m. - 12:15 p.m. Every other Saturday
Comerica - 15 months ago