Assistant Branch Manager I
Assistant Branch Manager I - Auburn, NY

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Required Skills:
High School Diploma or GED required, Associates Degree preferred
Three years branch banking or retail experience, with previous supervisory experience
Must successfully register and maintain registration annually with The National Mortgage Licensing System and Registry in compliance with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act
Strong knowledge of branch operations, audits and teller operations
Commitment to superior customer service
Demonstrated sales experience and knowledge of bank products, services, policies and procedures for lending, deposit, investment and insurance products
Strong leadership and organizational skills
Strong human relations skills with an emphasis on staff development
PC knowledge, including a working knowledge of Word and Excel
Life and Health, NASD Series 6 and 63 licenses preferred

Job Description:
The primary function of an Assistant Branch Manager is to be responsible for all branch operations and customer service issues. In addition, this individual will be responsible for supervising and coordinating the activities of the Head Teller and the Relationship Bankers to meet and maintain sales, referral goals and customer service standards. This position requires the individual to adhere to and support First Niagara Bank’s Statement of Values.

Key Responsibilities:
Assist in managing overall sales performance of the branch to reach productivity and growth goals
Maximize our cross-sell efforts with walk-in opportunities
Convert service requests to sales
Onboard customers
Focus on and exhaust proactive sales efforts with existing customers before generating your own initiatives
Fully leverage available sales tools, prescribed in-branch routines, call lists and best practices to increase sales productivity SALES INTERACTION EXPECTATIONS
Ensure sales through consistent profiling, cross-sell and follow-up activities
Document customer interactions, follow-up and sales activities in CRM
Ensure consistent delivery of our sales model with every customer interaction SERVICE EXPECTATIONS
Model a consistent and exceptional customer experience and lead the branch team to achieve customer satisfaction and loyalty targets (Drive to “5”)
Ensure the delivery of exceptional customer service behaviors to create advocacy and earn the right to expand relationships
Take personal ownership for all customer issues through resolution
Promote customer referrals between team members and cross-functional business partners when appropriate PEOPLE EXPECTATIONS
Promote a positive branch environment that: inspires, motivates, challenges, supports and provides recognition for exceptional performance
Provide quick, informal coaching on observed sales and service behaviors, no formal coaching around sales activities Is expected
Provide leadership and mentorship to maximize branch operations and efficient office administration ADMINISTRATIVE/OPERATIONAL EXPECTATIONS
Lead and supervise the branch’s operational and administrative success
Process and approve (within approved authority) customer transactions according to prescribed policies and procedures
Responsible for adhering to and ensuring business unit complies with pertinent laws, regulations, First Niagara’s Compliance Policy as well as external compliance requirements