Assistant Branch Manager
Flagstar Bank 199 reviews - Michigan

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Company Overview:
Flagstar Bank, headquartered in Troy, Michigan, is a full-service bank with 111 branches in communities across Michigan. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $14.0 billion. We are the largest banking company headquartered in Michigan, the ninth largest mortgage originator in the country, and one of the nation's top 15 largest savings banks. We offer a wide range of products and services for individuals and businesses — all delivered with award-winning service. From consumer loans and credit cards, to treasury management and specialty lending, we bring the full resources of a commercial bank to our customers.

We like to pride ourselves on being a different employer as well. You'll find a dynamic work environment where employees of all levels interact with one another, exchange ideas, and grow personally and professionally. People power our business.

The Assistant Branch Manager will assist with managing all aspects of the sales and operations of the branch. Ensure quality branch operations by consistently training and monitoring the staff’s adherence to all policies and procedures of the bank. Lead sales processes as outlines by bank management. Meet and exceed personal sales expectations. Be the primary resource for complex inquiries and problem resolution. Ensure excellent customer service at all times.

Assistant Branch Manager openings as of 3/21/2013

Grandville, MI (15947)

Grand Rapids, MI (15016)

Grosse Pointe, MI (15917)

Shelby, MI (15132)

St. Joseph, MI (15069)

White Lake Township, MI (15948)

Job Responsibilities

Achieve personal sales goals as assigned. Lead inside sales by example, completing personal sales.

Be the inside sales coach for branch team. Assure branch staff is focused on identifying all retention, referral and sales opportunities to ensure branch meets goals.

Supervise the operations of the branch. Supervision includes but is not limited to: orientation of new employees to the branch, planning/prioritizing the work or others, training employees, coordinating work flow, review and evaluate work, act on employee problems and recommend employment actions.

Ensure the operational targets of the branch are met and maintained through ongoing training and review of branch processes with staff.

Assure outstanding customer service is provided. Be first contact for customer disputes and complex inquiries.

Attend various training classes and meetings.

Servicing the customers that come into the banking center as well as other vendors, financial institutions and organizations contact by phone and in writing.

Job Requirements

High school diploma or GED required. Bachelor’s degree preferred.

A minimum of 4-6 years of previous job related experience.

Responsible for the direct supervision of branch staff of up to 10 people.

Counting of cash, and entering information into the computer.

Basic keyboarding or other repetitive motions.

Ability to lift bags or boxes of various weight assisted or un-assisted.

Flagstar Bank is an Equal Opportunity Employer

Required Skills

Required Experience

About this company
199 reviews
Flagstar Bancorp is the holding company for Flagstar Bank, which operates about 115 branches (including some in retail stores) in...