Assistant Branch Manager
M&T Bank - White Plains, NY

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Job Posting: Nov 11, 2012, 12:13:35 PM Unposting Date: Ongoing At M&T, we understand what's important when you're considering a career change: a company with a solid history of responsible growth and positive earnings. A company committed to the communities it serves. One that rewards performance and provides employees with opportunities to direct their own career paths. A company with a focus on the future.

The Opportunity Assistant Branch Manager plays an integral role in achieving branch goals. This is done by both coaching and modeling the following behaviors: acknowledging each customer as they enter the branch, identifying and referring sales opportunities by uncovering financial needs and presenting all options to customers, and following up as needed. Must adhere to the requirements of federal registration under the SAFE Act. Assistant Branch Manager duties also include: fluently profiling customers to identify financial needs (across all product and service lines), managing a customer portfolio, resolving service issues, serving as both a fully Licensed Financial Representative (FINRA and Insurance licensed), and a Business Banking Specialist.

In addition, Assistant Managers also ensure the operational requirements set for risk are maintained. Assistant Branch Manager is responsible for assisting the Branch Manager in administering and directing employee coaching, sales / business development, marketing, and operations of the branch. Assistant Branch Managers serve as a proactive team member in the M&T Branch system. They are 'M&T Way' certified and are the foundation of building customer loyalty through both modeling and coaching the 'M&T Way.' The 'M&T Way' is defined as: Creating a memorable customer experience that will make customers want to come back and do business with the bank!

Not leaving things to chance. Being the BEST! Leadership Supervise branch operations in absence of Branch Manager. Assist and coach new hires and provide ongoing guidance and training to branch personnel.

Write and deliver performance appraisals or provide input to Branch Manager. Relationship Banking Achieve personal sales goals, identify financial needs and present all appropriate options working cooperatively with appropriate business partners. Proactively bundle products and services as appropriate. Build new customer relationships.

Support and lead branch in achieving its customer retention, acquisition and growth goals. Customer Experience Provide leadership around the customer experience. Ensure a consistent, high level of service and serve as a role model on the 'M&T Way' Take ownership of account servicing and error resolution. Follow-up with issues and convert servicing situations into sales and referral opportunities.

Project a positive image of M&T Bank within the community through involvement in local organizations. Operational Excellence Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. Follow consumer and business banking guidelines for accuracy and proper account handling. Employee Engagement Positively demonstrate leadership and teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.

Coach branch team on quality referral generation. Participate in the process to develop action plans to improve engagement with the branch team. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. Experience required for this position * Associate's degree or equivalent experience.

  • Demonstrated leadership and financial services sales ability. * Minimum one year managerial experience or demonstrated leadership ability. * Minimum two years sales experience with degree or three years sales experience without degree. * Excellent communication and interpersonal skills.
  • Proven ability to demonstrate exceptional customer service. * Well organized individual with time management and prioritization skills. * Demonstrated strong knowledge of Business Banking products, services, and client relationship management. * Required to interact with customers in an open face to face work environment.
  • Able to make periodic customer 'offsite' calls/visits away from the branch to achieve Business Banking Specialist calling and business development expectations. *Must be a Licensed Financial Representative (FINRA & Insurance License) within 18 months of hire *Must be a Business Banking Specialist within 18 months of hire and demonstrates strong knowledge of Business Banking products, services, and client relationship management. Ideal candidate will possess the following: * Bi-lingual/Spanish skills. * 'M&T Way' certified Physical Requirements Will include standing for long periods of time, prolonged use of your hands and fingers, light to heavy lifting (5lbs to 30 lbs) and being able to read fine print.
As one of the best performing banks in the country, M&T continues to grow, offering ongoing value to our shareholders and opportunity to our employees. Join our team and you'll understand what has kept us strong for more than 150 years: stability with a forward focus, a strong history of community support, and a dedication to being the best employer you'll ever work for.

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M&T Bank is considered one of the country's most highly regarded regional banks. We were founded more than 150 years ago in Western New...