Assistant Community Manager
Carmel Partners - Walnut Creek, CA

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We are searching for an experienced Assistant Community Manager for Park Lake Apartments, our 184 unit community in Walnut Creek, California. This is a great opportunity for an experienced Assistant Community Managers. We are looking for someone who is driven and enthusiastic and who wants his/her career to be in property management. The ideal candidate will have 2+ years’ experience in Residential Leasing/Sales with a strong customer service focus and sales drive. Successful applicants for this position will have strong communication, organization, and leadership skills and be proficient in Microsoft Office and MRI.

In brief summary, the Assistant Community Manager is responsible for leasing apartments, rent collections, residential services, marketing activities, and actions to ensure compliance with all applicable law and company policies, as well as general, overall assistance to the Community Manager. This includes managing administration and leasing team members at the designated property/community of responsibility when the Community Manager is absent.

All team members at Carmel Partners, Inc. are expected to act as compelling representatives of the Company and champions of our Mission & Values.


  • Assists with the sales process both in leasing apartment homes and mentoring/supervising leasing associates as directed by the Community Manager.
  • Completing leases and lease applications, plus maintaining resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc.
  • Good written communication for correspondence, resident notices, newsletters, etc.
  • Prepares daily, weekly and monthly reports for the Community Manager’s review; upon confirmation/approval, forwards reports to the Regional Manager
  • Providing superior customer service
  • Keeping tabs on the competition and presenting creative leasing and marketing ideas
  • Oversees all resident and prospective resident relations activities
  • Assists the Community Manager with monthly G/L account closing processes, include accurate recording of financial information
  • Supports the Community Manager in a variety of ways to ensure the overall smooth running of the community, e.g., traffic, leasing, administration, accounts receivable, etc.
  • Conducts unit walk-throughs to ensure units are ready prior to move-in
  • Works closely with the Maintenance Team to ensure all units are properly cleaned, remodeled and all amenities are in appropriate working order
  • Inspecting grounds, vacancies, and common areas to ensure they are maintained in top condition
  • Reduce delinquencies and enforce timely collections
  • Completing leases and lease applications, plus maintaining resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc.
  • Other duties as assigned by supervisor
Managing Others
Assist the Community Manager with the hiring, managing and directing the career development of the staff
Ensures the staff have the appropriate technical skills, tools and facilities in order to competently perform their roles

Candidates for this Position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as ‘preferred,’ all points listed below are considered minimum requirements.

QUALIFICATIONS (Skills- Technical and Non-Technical)
  • High School Diploma required
  • Property Management Certification is a plus
  • At least 5+ years’ general work experience
  • At least 2+ years’ experience in high end, Luxury Property Management Leasing/Sales and assisting with high level sales drive
  • Previous experience managing others is a plus
  • Previous experience/responsibilities for operational financial planning and management is a plus
  • Demonstrate computer abilities, Window (Word, Excel and PowerPoint), Internet and email
  • Previous experience with MRI or other Property Management Software, a plus
  • Previous experience in Marketing strongly preferred
  • California Real Estate License is a plus
  • Demonstrated customer service excellence
  • Must be able to work weekends
  • Strong interpersonal and communication skills
  • Ability to lead and manage others
  • Strong attention to detail
  • Ability to drive others toward maximum customer satisfaction
  • Excellent organization and time management skills
  • Strong analytical and decision-making skills
  • Good influencing and negotiation skills
  • Ability to multi-task and adapt to various deadline and property pressures
WORKING CONDITIONS (physical, vision, hearing, speaking, mental, driving requirements / work environment)
  • Frequent sitting and walking
  • Repetitive use of computer, keyboard, mouse and phone
  • Constant reading, comprehending, writing, performing calculations, communicating orally, reasoning & analyzing
  • Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling