Assistant Director, Advising Services
Western Washington University - Bellingham, WA

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The Assistant Director - Advising Services oversees the day to day operation of the Academic Advising Center to ensure the delivery of high quality academic advising for WWU students with emphasis on first year students, undeclared students and students experiencing academic difficulty. The Assistant Director also provides leadership for the coordination and delivery of the academic advising provided for entering freshmen and transfer students during Western’s new student orientation programs. The Assistant Director is a member of the departmental management team. This is a full-time, 12-month position and reports to the Director of the department. This position supervises two Co-Coordinators and two Academic/Career Advisors.

About the College/Department: The Academic Advising Center (AAC) is one of three units within the Academic and Career Development Services department. The AAC works in close collaboration with the department’s other two units, the Career Services Center and the Tutoring Center. AAC staff assist students to develop academic plans consistent with their interests, abilities and aspirations, and to utilize available resources to achieve academic success. The ACC strives to further Western’s identity as an institution that welcomes and embraces diversity, and encourages applications from diverse candidates.

Position Responsibilities:
  • Train, supervise and evaluate the performance of professional advising staff including two Co-Coordinators – Advising Services and two Academic/Career Advisors. Assign and prioritize work assignments to provide optimal advising support for students and contribute to strategic office initiatives. Provide leadership in the development, implementation and evaluation of advising interventions with the goal of assisting students in making timely progress toward degree completion.
  • Oversee the day to day operation of the office to ensure efficient delivery of advising services and accurate collection of utilization data. This includes determining advising loads and setting advising appointment guidelines.
  • Provide leadership for the planning and delivery of academic advising provided for entering students during new student orientation programs. (approximately 3800 students/year) This includes the organization and staffing of advising groups, budget planning, securing the necessary computer labs for advising and registration sessions, the preparation of advising materials, and the development and delivery of training for the faculty advisors who conduct the orientation advising sessions and the Academic Student Advisors who assist the Faculty Advisors.
  • Oversee the necessary activities to enforce the 105 Credit Hold Policy through which registration holds are placed on students who have completed 105 or more credits and are undeclared. This policy impacts approximately 300 students/quarter. Of that number, approximately half are not ready to declare and are required to submit Major Declaration Plans to Academic Advising for review in order to have registration hold removed.
  • Provide developmental advising to students to assist them in establishing academic goals, understanding complex curricula and university policies, becoming independent learners and making satisfactory academic progress.
  • Oversee outreach activities through which the Academic Advising Center educates students about important advising policies and deadlines; provides information about course planning, major exploration and monitoring academic progress; and markets AAC services and programs.
  • Oversee the development of advising resource materials for use by students and the campus community which includes both print and web-based materials.
  • Assess the effectiveness of advising programs and services through research/survey activities and the analysis of outcomes.
  • Assist Director in maintaining close working relationships with new Student Programs & Family Outreach, Registrar’s Office, Residence Life, Admissions, Financial Aid, Counseling Center, Athletics and faculty and departmental advisors to ensure coordinated efforts to meet student needs.

Required Qualifications:
  • Master’s degree by July 1, 2014
  • Minimum of 5 years of experience in academic advising in a higher education setting including experience advising new and undecided students and students experiencing academic difficulty
  • Experience in the coordination of advising programs and services
  • Demonstrated supervisory skills
  • Excellent written and verbal communication skills
  • Ability to make effective presentations to varied audiences
  • Excellent interpersonal skills, and strong ability and commitment to working in a team environment
  • Ability to effectively serve a diverse student, staff, and faculty community
  • Experience with student information systems

Preferred Qualifications:
  • Master’s degree in Student Affairs Administration, Counseling, School Counseling, Continuing Education, Teaching, or a closely related field
  • Demonstrated understanding of the integration of academic advising and career development services
  • Experience in a centralized advising office
  • Experience with assessment activities
  • Experience developing web-based resources

Academic Emphasis: N/A

Job Location: Western Washington University , Bellingham, WA

Salary: Commensurate with experience and qualifications

Bargaining Union: Not applicable

Application Instructions and Requested Documents: Applicants must apply online at Please include a cover letter detailing your experience related to the required and preferred qualifications, a resume, and contact information for three professional references.

Other Information: Questions may be directed to search committee chair Aaron Ignac at or (360) 650-2982.

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