Assistant Director, Student Services
Columbia University - New York, NY

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4602- SCE School Administration



Job Type

Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week


Job Family

Student Affairs

Salary Grade


Salary Range

Commensurate with experience

Advertised Summary Job Description

The Assistant Director of Student Services is responsible for the development and implementation of strategies for the School of Continuing Education student community, major events and programs, student activities, student clubs and leadership within the Office of Student and Alumni Relations. The School serves 8,000 students enrolled in numerous programs of the school ranging from fullā€time master's students to summer high school students, to visiting undergrads, to visiting international English Language students, to professionals pursuing certificates, to C-suite officers seeking executive master's degrees. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: Program Leadership + Leads the Student Services team within the Office of Student Life and Alumni Relations (SLAR), providing strategy, structure and guidance; participates on the leadership team within the Office of Student and Alumni Relations. + Works closely with the Associate Dean on strategic planning and outcomes. Student Services + Manages the development and execution of all major SCE events including: New Student Orientation ? fall, spring and summer; Program Residencies; Class Day and Commencement; and major events including program-wide social events and workshops. Includes program development, logistics, catering, printed materials, coordination with administrative offices and faculty, budgeting and student communications. + Works to provide services for students across different program delivery modalities including traditional on-campus courses, online courses and a hybrid on-campus/online for full-time and part-time students. + Develops new and innovative student services for online and hybrid classes through the integration of the Learning Management System (LMS), and the development and production of online workshops and webinars. + Works closely with approved external vendors to provide seamless support for students through a shared model of service delivery. + Leads the development of school-wide events, workshops and community building seminars. + Assists with student elections to the University Senate and to the School's Executive Committee; monitors all student activities and any budgets of the student associations. + Supervises student club/organization advising structure for active student clubs, support leadership and governance issues, programs and events and finance and operations. Communication and Outreach + Manages the communication strategy for the Office of Student Life and Alumni Relations including communication with incoming and current students. Serves as a liaison to SEM Marketing and Communications for the revision of student-facing collateral. Manages the coordination of the student mailman lists. + Supports the Associate Dean and Student Life leadership in the management of community standards and norms, including the implementation of the Academic Integrity Pledge. Advising and Cross Department Collaboration + Coordinates regularly with SCE Enrollment Management in the transition of students from admitted to enrolled. + Maintains strong connections with University offices including Health Services, Housing, ISSO, Chaplain's Office, University Event Management and Public Safety to provide students access to University information. + Serves as primary point of contact and liaison with the High School Program. General Services + Reviews and revises student services copy for print and web publications. + Monitors and responds to student inquiries for the general student affairs telephone line and student affairs email accounts. + Additional projects and duties as needed or assigned.

Minimum Qualifications for Grade Applicant MUST meet these minimum qualifications to be considered an applicant

Bachelor's degree and/or its equivalent required. 3-5 years of related higher education, student affairs, human resources or event planning experience required.

Additional Position-Specific Minimum Qualifications Applicant MUST meet these minimum qualifications to be considered an applicant

Must be detail orientated, self-motivated, and able to work independently and carefully manage multiple responsibilities simultaneously with short deadlines in a high volume environment. Must have excellent interpersonal, communication and organizational skills. Must have an ability to work with changing priorities and multiple projects in a high volume environment. Ability and willingness to work evenings and some weekends is expected. Effective written and oral communication skills required. Must be able to work with a diverse student body, faculty and administrators.

Preferred Qualifications

Master's degree preferred. Experience with student and/or alumni affairs in higher educational setting. Proven ability to plan and successfully execute events. Experience with working college students is preferred in one or more of the following areas: academic advising, curriculum planning and college teaching; supporting and advising graduate students; program planning; general student affairs administration within a diverse campus in an urban setting. Supervisory experience preferred.

Special Instructions

Special Indications This position works with:
HIPAA Compliance training required

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Participation in Medical Surveillance required

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Requisition Close Date

Open Until Filled

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