Assistant Director Banquet Services
Waldorf Astoria Hotels & Resorts - New York, NY

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Job Number:
FOO0134O

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Work Locations

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The Waldorf Astoria

301 Park Avenue

New York

10022

An Assistant Director of Banquets with Waldorf Astoria Hotels and Resorts is responsible for assisting the Director in the direction and administration of the Banquet and Catering operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.'

What will it be like to work for this Hilton Worldwide Brand?

What began with the worlds most iconic hotel is now the worlds most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

As an Assistant Director of Banquets, you would be responsible for assisting the Director in the direction and administration of the Banquet and Catering operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, food and beverage quality, soliciting new accounts, merchandising and marketing, inventory management and cost controls, systems management, budget and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation

Assist with the development, implementation and maintenance of department service guidelines and standards

Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Ensure compliance with health, safety, sanitation and alcohol awareness standards

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Act in absence of the Director, as needed

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

Hospitality - We're passionate about delivering exceptional guest experiences.

I

Integrity - We do the right thing, all the time.

L

Leadership - We're leaders in our industry and in our communities.

T

Teamwork - We're team players in everything we do.

O

Ownership - We're the owners of our actions and decisions.

N

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA

EOE/AA

Job

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Banquets

Schedule

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Full-time

Brand

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Waldorf Astoria Hotels & Resorts

Shift

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Day Job

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